quality checking quotations against Flexiform order acknowledgements to ensure information is correct
create Specials and send to Engineering quickly to enable accurate estimates and commercial decisions to be made
must attend all installations above £25k in value before order, during installation and at sign off as a minimum
the end to end project management and coordination of deliveries and installations for furniture projects, from our own manufactured products and those of our suppliers
to assist the National Sales Director and Head of Project Management and Flexiform Sales Team in visiting customer sites and offices to undertake surveys to assist in space planning, generation and updating of Risk Assessments and Method Statements, delivery and install panning and liaising with clients
must be fully aware of and understand the need for all company paperwork and procedures
liaise with the sales team/account manager, supply chains and clients as and when required to ensure installation/project management of the account is conducted appropriately
to train and keep updated, as necessary, with all Flexiform products, supplier products and any newly introduced products or additions to existing product
customer service representative
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Responsibility
post-Sales Support - You will be assigned a customer database for post-sales support and be responsible for the logging of any cases raised against the customer’s order organising replacement, damaged or missing parts etc
support the business with improvement initiatives, within customer services or any other area
raising Pro Forma invoices / chasing payment of these if not paid inside a certain timeframe
checking of uploaded web orders prior to emailing order confirmations. Check for product compatibility / Pay on Invoice orders / Sales rep allocation and generally for completeness and accuracy
cash allocation from BACS sheet daily – Holiday Cover only
sample Demo order processing / returns – Holiday cover
Requirements
customer service: 5 years
sales support
Working hours
full-time | Permanent
Salary
salary
Responsibility
customer Quotations to support Sales Team
managing & maintaining the Livingston Showroom
managing & maintaining the London Showroom
hosting client visits where required
working with Workbooks & CRM to support sales team
assisting sales team with client requests
liaising with suppliers to ensure that showroom libraries and samples are up to date
assist with preparation of client presentations
hr administrator
Working hours
full-time | Temporary | Contract
Salary
salary
Responsibility
responsible for administration including contract amendments and letters
updating and maintaining employee records and assisting to digitalise records
note taking in meetings, support Managers with investigation and disciplinary meetings
organising meetings and creating relevant communication
managing the absence procedure
supporting the Managers and Team Leaders with HR/ Employee related issues
supporting the Employee Relations Manager with administrative duties
liaising with recruitment agencies, organising interviews and supporting with interviews when required
Requirements
at least 1 year’s HR Administration experience
strong communication skills, written and verbal
computer literacy skills – Microsoft package
attention to detail
level 3 CIPD is desirable but not essential for a candidate who can demonstrate relevant experience
must be flexible, organised and calm under pressure
human resources: 1 year
upholsterer
Responsibility
review demands through existing systems and ensure all activities are completed on time in full to support subsequent operations
complete all aspects of upholstery for existing and future product ranges
review bills of materials for all products and highlight issues to your supervisor or Engineering
measure and cut materials using manual or automated cutting instruments
operate sewing machines to sew upholstery and join various sections of covering fabric
apply expert knowledge of upholstery to build upholstered furniture using a variety of hand or power tools
work with tools and materials such as glue, staples, tacks and nail guns
assemble and quality check a wide array of products