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FIREGROUP is looking for employees for positions:
customer service administrator
customer service administrator
Working hours
full-time
part-time
Responsibility
attention to detail is essential for this role
provide general administration support to the business as required
deal with customer service enquiries received via email, telephone and letter, take ownership of customer issues and followed through to completion
maintain accurate customer records and document customer service actions/discussions
you will be joining our small office team, supporting the smooth running of the office and the tasks required as part of the customs ordering and fulfilment process
conduct follow up calls to customers within set timescales
plan your daily activities to ensure the smooth running of the office and maintain an orderly workflow
comply with customer service procedures, policies and standards