customer service administrator
6 the last 256 days, recently 2023-09-24
Responsibility
- project documentation and file management
- answering customer queries via emails and over the phone
- updating and maintaining our CRM
Show more +23 - accurately input and maintain customer data
- booking travel and accommodation
- processing customer orders on to system
- as Customer Service Administrator, you will form part of the wider operations and planning team and report to the Projects & Programming Manager
- arranging access equipment and ordering installation materials
- running reports for customers and warehouse staff as required
- our Harrogate based client is currently looking to recruit a Customer Service Administrator on a full time, permanent basis
- you’ll deal with customer enquiries in the run up to, during, and after their installation to ensure a great customer experience from start to finish of their journey
- raising purchase orders and filing expenses
- checking in deliveries and logging on the systems
- liaising with sales, warehouse, and suppliers to ensure that functions and processes support our scheduling activity
- assisting with logistics, contacting and arranging drivers
- creating and managing WhatsApp project group chats
- to process data in a timely manner satisfying customer expectations and to support operational activities by providing effective communication to customers, the team and other personnel
- resolving customer issues by liaising with other departments
- liaising with fitting teams on the progress of works to ensure the completion of projects within an allotted time and budget
- investigating customer discrepancies
- answering incoming calls and dealing with customer queries
- general office administration tasks
- providing fantastic customer service at every step of the customer journey
- you will be motivated, hardworking and have a hands-on approach with the ability to multitask
- ideally you will be a methodical, organised and numerate worker coupled with possessing high attention to detail and accuracy
- working hours are Monday – Friday 8am to 5pm and salary will be £24,200
Requirements
- have a positive attitude with a keen desire to perform to your best ability every day
- have a customer focused attitude with the customer experience at the heart of everything you do
- be a strong team player and willing to support other business functions where necessary
Show more +8 - have strong verbal and written communication
- be highly organised with great attention to detail
- have the ability to work under pressure with pace and accuracy
- be computer literate with the ability to use IT systems to support the requirements of the role
- £22,000 – £25,000 a year, depending on experience
- office: 2 years
- administrative: 1 year
- smart-casual attire
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