support engineer
6 the last 177 days, recently 2024-04-09
Responsibility
- also provide basic Wintel server installation, configuration, administration and break fix repairs
- able to understand user requirements and guide them towards a fix
- demonstrate excellent customer service skills and a desire to support end users face to face
Show more +37 - providing 2nd line desktop support to users based on-site or remote
- delivery of high quality remote and onsite support on a range of technical incidents, requests and problems across the client base
- is familiar with today’s technologies used in the workplace
- take ownership of IT issues and work to resolve or assign to the correct support group
- providing Wintel support
- is willing to learn support of bespoke hardware / software used on customer sites
- responding appropriately to, and effectively resolving, customer incidents, queries or complaints
- communicating on complex issues to meet business and customer requirements to avoid escalations
- responding to, handling incidents and escalating problems on the variety of platforms and supported networks from logon to the resolution
- is familiar with working to SLA’s
- support IT Tech bars and drop in clinics as well as assisting with floor walks when required
- providing break/fix services to end-user computing, servers and printers
- performing administrative tasks user and server related
- is familiar from logging requests / incidents as they come in
- perform IMAC activities at the deskside
- our Leading Global Enterprise client is looking for a SC cleared 2nd Line Support Engineer to provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services
- receiving and resolving tickets via Servicenow/Remedy
- involvement and presence in core Virtual Teams
- update asset management tool in line with documented procedures
- becoming hardware and software skilled and accredited through the appropriate vendor training programmes
- helping support, train and mentor other team members
- manage all assets within their control
- contributing fully as an active team member and ensure personal and team objectives are achieved
- document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided
- having a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
- escalate issues in line with Company processes to ensure customer demands are met
- perform 1st & 2nd deskside support to the customer’s client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team
- taking ownership of incidents assigned to you and manage them through to resolution
- ensure Department/Contract meets SLA performance targets
- ensuring SLA’s are met; time to respond, time to resolve and first-time-fix
- maintain and improve customer satisfaction levels
- application troubleshooting – Ask targeted questions and apply accurate troubleshooting
- provide local hands and eyes assistance to remote support groups
- always maintaining a professional relationship with clients and peers and act as an ambassador for organisation
- act in accordance with the client’s Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
- understand and adhere to Company and Customer policies and procedures
- utilising excellent customer service skills and exceeding customers’ expectations
Requirements
- ability to deliver great customer experience in a very active environment and to be invigorated by constant personal interaction
- customer focussed, happy to provide great service to users in a professional environment
- sorting & filtration of devices
Show more +42 - good decision-making skills; influence and persuasion skills
- experience in a Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer
- good decision-making skills. Influence and persuasion skills
- strong communication skills that let you converse freely and comfortably with small groups as with individual customers
- act as a team player demonstrating good interpersonal skills
- desktop support experience within a corporate setting
- visual inspection of devices
- understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure
- microsoft Exchange
- knowledgeable and experienced enough comfortable working in a Windows support environment in a 2nd Line role
- high degree of independence, organisational skills and time management
- you’re passionate about customer service and eager to share that passion with others
- highly organised and able to tackle things without supervision
- active Directory
- familiar with legacy Windows systems and apps
- you’re willing to learn and embrace client’s service delivery approach
- ability to work both independently as well as collaborating in a fast-paced team environment where technology and customer requirements can change
- office 365
- act in accordance with company security policies
- solution-oriented thinking and acting
- experience with supporting remote workers across a VPN
- you have strong people skills — you’re approachable, a good listener and empathetic
- excellent written, oral and presentation skills
- familiar with HP laser printers repair and Print Management
- to apply for this 2nd Line Support Engineer Contract job
- demonstrates analytical and systematic approach to resolving complex problems and assignments
- intune
- clear communication and able to convey technical solutions to all levels of user
- takes initiative in identifying and negotiating appropriate development opportunities
- windows Servers
- adaptable to different scenarios
- good written and spoken communication; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication
- able to define and follow instructions and procedures
- good written and spoken communicative abilities; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication
- server Virtualisation
- strong interest in technology, and agility at learning new technologies
- local Area Networking
- proven experience in IT Service environment
- symantec Products
- demonstrates the ability to absorb and apply technical information
- ability to perform very well even under high pressure in a structured manner and to strict deadlines; ability to address multiple activities at any time
- ability to perform very well even under high pressure in a structured manner and to strict deadline; ability to address multiple activities at any time
Benefits
- laptop
Trade
- customer Service
- Customer Service
low salary - 17% lower than the average in this position
Earnings for position support engineer
support engineer - How much money do you make working at this position?
Average salary at company CURO TALENT is 2395£.
The national average salary is 2300£.
500 £
Lowest
Lowest
2250 £
Average
Average
4000 £
Highest
Highest
Salary in other companies in the position support engineer
| S-SA DIGITAL RECRUITMENT | 12055 £ | 5120 £ 12055 £ |
| EAMES CONSULTING | 8000 £ | 5120 £ 12055 £ |
| VERTUS PARTNERS | 8000 £ | 5120 £ 12055 £ |
| HARVEY NASH | 7920 £ | 5120 £ 12055 £ |
| MCGREGOR BOYALL CONSULTING | 7667 £ | 5120 £ 12055 £ |
| TRIUMPH CONSULTANTS | 5704 £ | 5120 £ 12055 £ |
| DYNAMIC SEARCH SOLUTIONS | 5500 £ | 5120 £ 12055 £ |
| SIGMA RECRUITMENT | 5416 £ | 5120 £ 12055 £ |
| TWINSTREAM | 5416 £ | 5120 £ 12055 £ |
| GUIDANT GLOBAL-EUROPE | 5120 £ | 5120 £ 12055 £ |