CUMBRIA ACTION FOR SUSTAINABILITY

Earnings for position office manager

Responsibility

• forecasting, reporting and performance management to include ensuring weekly and monthly performance reports on service delivery are produced as required and to feedback into quality assurance processes
• you will also be able to contribute to the on-going work of CAfS generally, including attending network meetings and work alongside other managers to expand services as needed
• key Responsibilities and Tasks
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• finance and budgets to include supporting budget and resource management processes and to plan resources, including team capacity, contracts and recruitment

Earnings for position project manager

Responsibility

• providing the first point of contact for clients by telephone, email, and online application forms
• processing referrals from clients and via partner organisation by inputting information onto the CRM system or other external databases
• assisting in the coordination of draughtproofing installation visits, including telephoning clients to arrange, referring to contractors and updates of installation records
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• to provide support for the ongoing implementation and compliance of data protection requirements and the CRM system
• handling enquiries and requests, ensuring accurate input of client details onto the Customer Relationship Management system or passing on messages as necessary
• perform other duties that may be required from time to time
• to process and verify invoices for Project Manager’s authorisation
• booking and amending energy advice calls/visits via the CRM system and Outlook calendars of team members and contractors and providing confirmation to the client
• undertake relevant training to ensure continued personal development relevant to the area of work
• to provide support to events. Including administering bookings on the website and CRM, managing sign-ins, preparing, and packing event kit, setting up rooms and attending occasionally