CHORLEY PUB GROUP

Responsibility

• we are looking for an experienced and talented vehicle technician to work with our Aftersales Team at our Wigan branch
• we are looking for an experienced and talented vehicle technician to work with our Aftersales Team at our Burnley branch
• we are looking for an experienced and talented vehicle technician to work with our Aftersales Team at our Blackburn branch
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• to road test vehicles and diagnose problems as and when required
• to carry out inspections, repairs and services and check vehicles against manufactures standards
• to ensure paperwork is accurate and up to date
• to ensure all jobs are completed within agreed timeframes and whilst maintaining a high level of productivity
• to work closely with the service reception team and parts team to ensure we deliver an excellent customer experience
• you will benefit from operating in a franchised environment where standards are high and delivering quality and service to the customer is paramount
• to keep work area and protective clothing clean, tidy and in a safe condition
• as a rapidly expanding business you will benefit from our investment in training, technology and tools, as well as work with a successful and motivated team
• undertake repairs and carry out routine servicing and health checks
• other workshop duties as advised by the duty manager

Requirements

• relevant formal qualification
• manufacturer training will be offered for the successful candidate
• must have a current clean UK driving licence
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• must have a current clean UK driving license

Earnings for position vehicle technician

Responsibility

• \*\* We have an exciting new position available within our Digital Response Team consisting of 31 working hours per week
• \*\* We have an exciting new position available within our Digital Response Team consisting of 31working hours per week
• \*\* We have an exciting new position available within our Digital Response Team consisting of 34 working hours per week
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• please only apply for the role if the hours listed below are suitable to your requirements
• this role is to provide absence cover for the Digital Team, so different shifts will be available on an ongoing basis
• there will also be additional hours available to cover holidays.\*\
• following the Company process 100% of the time
• tuesday 9.00am - 5.00pm
• tuesday 9.00am - 6.00pm
• maintain a fast response to all online and live chat enquiries
• maintain excellent customer relations and rapport building
• wednesday 7.00am - 4.00pm
• manage multiple in put on various systems
• thursday 9.00 am - 5.00pm
• thursday 7.00 am - 4.00pm
• compliance with industry standards/processes
• friday 9.00 am - 5.00pm
• friday 9.00 am - 6.00pm
• \*\* We have an exciting new position available within our Digital Response Team. Please only apply for the role if the hours listed below are suitable to your requirements. There will also be additional hours available to cover holidays.\*\
• we have availability for a truly flexible role, with the option to choose the hours you can do, around the hours we have available
• demonstrate the Chorley Group family ethos of 'Big Enough to Cope, Small Enough to Care'
• due to expansion we are looking for an Online Customer Service/Digital Sales Advisor to join our Team
• due to expansion we are looking for an Online Customer Service/Digital Sales Advisors to join our Team
• as always, our customers will be dealt with in an efficient, friendly and professional manner
• we have shifts available each week, but they may depend on time and number of hours; you will have the choice as to whether to accept the hours offered
• our team works from 7am to 11pm, every day of the week so options will range from mornings, mid-day, and later afternoon into evening hours, on week days and weekends
• the department is responsible for handling inbound/outbound customer enquiries via all our digital platforms, including live chat, our website, Facebook and third party website leads including AutoTrader, Car Guru, Hey Car and many more
• all equipment will be provided, and full training will be given, customer service experience is highly desirable with sales knowledge being essential

Requirements

• customer service experience is essential
• customer service and sales experience is essential
• ability to deliver an excellent customer experience
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• experience in using typical IT systems
• the drive to self-motivate and hit your team and personal response targets
• great written communication skills
• the ability to multi task effectively
• prioritising workload
• ability to work productively on your own
• sound time management skills

Responsibility

• this is a role ideally suited to a senior technician who is ready to make the move towards Workshop Controller
• you will be required to diagnose faults in vehicles
• to road test vehicles and diagnose problems as and when required
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• as a qualified and experienced technician you know what the day to day job entails
• you will be able to communicate all technical information in an accessible and concise manner
• to carry out inspections, repairs and services and check vehicles against manufactures standards
• an MOT licence would be an added bonus although training can be provided
• undertake repairs and carry out routine servicing and health checks
• to complete MOT Tests as per regulations and complete annual accreditation training
• ensure consistency in level of service and performance
• to ensure paperwork is accurate and up to date
• experience in using RTC workshop control system would be an advantage but full training on this will be provided
• other workshop duties as advised by the duty manager
• to ensure all jobs are completed within agreed timeframes and whilst maintaining a high level of productivity
• to work closely with the service reception team and parts team to ensure we deliver an excellent customer experience
• salary for this role is dependent upon experience
• salary for this role is dependant upon experience
• to keep work area and protective clothing clean, tidy and in a safe condition
• please speak to us to discuss this further
• in addition to making sure every car that you work on is repaired or prepared to the highest standards, you will be liaising between team and the Workshop Controller to have all the internal prep work scheduled for completion as required
• this is a 40 hours per week role, Monday to Friday, with Saturdays as overtime on an alternate week basis, 8.30am to 12.30pm. Required overtime is paid at time and a half
• we have a wage scale between £23000 and £28000 plus bonus and overtime for improvers to technicians, with an extended scale for Master / Consultant technicians, and those with additional qualifications or franchise experience

Requirements

• current certification as a Master technician / High Technician or equivalent
• relevant formal qualification
• must have a current clean UK driving licence
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• current MOT Licence

Responsibility

• it is therefore essential that you have experience of controlling costs on this scale
• regularly communicate and interact with other managers, team members and Directors to develop the business and Group ethos
• maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements
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• maximising the sales and profitability of vehicles and associated products, you must possess and be able to demonstrate first class selling and marketing skills gained within the motor industry at a high level
• controlling costs in line with departmental and dealership objectives and business plans, you will ensure that profit targets are achieved, margins maintained and expenses controlled, utilising all resources cost effectively

Requirements

• the ideal candidate will have –
• relevant experience in a sales management role
• personal effectiveness, contributing to the team goal and setting the example to the team
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• full clean current UK driving licence
• experience in setting and reviewing financial, volume and operational objectives
• A positive commitment to deliver the hours required to attain company targets
• computer literate
• credible leadership skills, you will have practical and recent experience of effectively managing, coaching, motivating and developing your teams to ensure that performance standards are evident throughout the department
• motor sales management: 2 years

Benefits

• company car

Earnings for position general sales manager

Responsibility

• we require an enthusiastic Trainee Service and Parts Advisor to support our Team at our dealership in Blackburn
• we require an enthusiastic Trainee Service and Parts Advisor to support our Team at our dealership in Burnley
• this is a fantastic opportunity for anyone looking to become involved in a bustling franchised dealership
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• to maintain a high level of house keeping at all times
• dealing with necessary paperwork
• preserving a high level of house keeping at all times
• maintaining communication with the customer whilst their vehicle is being services/repaired and
• for the Service Advisor role, we’re looking for someone who has ideally had previous experience dealing within this type of area. Someone who is great at organisation and accuracy and has a fantastic customer service approach
• working closely with the Service and Parts team, you will be responsible for assisting in the day to day running of the department
• the role of Service Advisor is the public face of the aftersales department, and you will be providing a working relationship between service customers and the workshop department, ensuring excellent communication is maintained at all time and that customers get an excellent experience using our Chorley Group service departments, as well as the branch as a whole
• processing payments and follow up actions
• act as the relationship manager between service and parts customers and the workshop, ensuring excellent customer satisfaction, including welcoming service customers to the dealership, dealing with all necessary paperwork, maintaining communication with the customer whilst their vehicle is being serviced or repaired and processing payments and follow up actions

Requirements

• automotive experience
• experience of the motor industry and service/parts advisor role is advantageous
• previous experience with Kerridge would be great but not essential
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• no specific qualifications are required, although previous experience of using Kerridge would be preferred
• A good level of computer literacy is essential
• service advisor: 1 year
• service Advisor: 1 year