ASSIST AUTO GROUP Salary
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5 reviews
Newtownards
UNIT 15A, LAMON INDUSTRIAL ESTATE 149 GLEN ROAD COMBER NEWTOWNARDS BT23 5QU NORTHERN IRELAND

Earnings on positions in ASSIST AUTO GROUP

ASSIST AUTO GROUP is looking for employees for positions:

customer service advisors

Working hours

  • full-time

Salary

  • salary

Responsibility

  • this is an excellent opportunity to join our highly successful organization and contribute to its commercial growth
  • we are currently seeking a Service Advisor with a passion for delivering exceptional customer service and previous experience in a similar role
  • as a Service Advisor, you will play a crucial role in guiding customers throughout their journey, from booking their vehicles for service to ensuring a seamless experience until their vehicles are ready for collection
  • customer-Focused Support: Serve as the primary contact for customers, providing assistance, advice, and building strong rapport over the phone and in-person
  • efficient Booking and Data Management: Take service and repair bookings, ensuring accurate data entry into our specialized CRM system
  • communication and Explanation: Explain and advise customers on additional required works, keeping them informed throughout the service process
  • parts and Inventory Management: Coordinate parts ordering and goods organization to ensure efficient service delivery
  • are you ready for an exciting new challenge? At , we understand that our people are the driving force behind our success

Requirements

  • genuine passion for delivering excellent customer service
  • confident, outgoing, and possess excellent interpersonal skills
  • ability to overcome challenges quickly and effectively
  • adaptability and quick thinking in high-pressure situations
  • clear and persuasive communication skills with a professional telephone manner
  • passionate, enthusiastic, and self-motivated
  • ability to work under pressure and effectively manage time
  • willingness to learn, develop, and stay updated with industry trends

workshop controller

Working hours

  • full-time

Salary

  • salary

Responsibility

  • explaining and advising customers of any additional required works

technician

Working hours

  • full-time | Permanent

Benefits

  • company car

Salary

  • salary

Requirements

  • minimum 5 years mechanical experience
  • NVQ level 2 or higher
  • experience in in-depth diagnostics
  • extensive experience in all vehicle component replacements
  • good communication skills and customer service skills
  • good time keeping skills and teamwork skills
  • experience using technological systems within your mechanical experience
  • mechanical: 5 years

Responsibility

  • responding promptly to service requests from clients, traveling to their location and performing on-site repairs and maintenance for a variety of vehicles

service advisor

Requirements

  • proven experience in a customer service role; experience in the automotive industry is advantageous
  • strong upselling skills with the ability to identify customer needs and suggest relevant services
  • basic mechanical knowledge to understand vehicle issues and communicate effectively with both customers and technicians
  • excellent cash handling skills with attention to detail in processing transactions
  • outstanding communication skills, both verbal and written, with a focus on building rapport with customers
  • ability to work well under pressure in a fast-paced environment while maintaining professionalism

Responsibility

  • greet customers in a friendly and professional manner, assessing their needs and providing appropriate solutions
  • provide detailed explanations of services offered and recommend additional services when appropriate to enhance customer satisfaction
  • liaise with technicians to ensure timely updates on vehicle status and communicate these updates to customers

vehicle technician

Education

  • level 3 in Automotive Technology
  • level 2 with relevant experience, eager to train up to Level 3

Requirements

  • 2 years of mechanical knowledge
  • 2 years of automotive diagnostics

Earnings on positions in ASSIST AUTO GROUP

Average salary in this position
Average salary in this position in the country
service advisor
1600 £
53%
2441 £
vehicle technician
2666 £
10%
2922 £

National average salary

2950 £

Average salary in this company

2133 £