APEX HOTELS is looking for employees for positions:
night porter
Working hours
full-time
Salary
salary
Requirements
can deliver excellent standards
uses initiative
is self-aware and able to evaluate their own work
has a customer service attitude
has the ability to multi-task and organise a variable work load
provides excellent attention to detail
holds a genuine desire to provide a Warmer Welcome to our guests
we encourage you to bring your true self to work - we recruit for attitude and train for skill
Responsibility
greet our guests with a friendly hello and an infectious smile
deal with guest complaints, questions or issues
answer phone calls and emails
be the first point of contact during the night for guests and the General Manager when off site
any other reasonable task set by the General Manager or Duty Manager
reception manager
Working hours
full-time
Salary
salary
Responsibility
developing and implementing departmental strategies that will grow customer performance and excellence delivery
high visibility during key guest demand periods delivering a total lobby experience
delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
ownership of the full arrival/in stay/post stay services feedback
ownership and measurement of customer preferences profiling in the PMS
delivery of over 90% completed Management response on Review Pro
responsible for creation, management, and fulfilment of departmental budgets
delivery of suggestive upselling training forming part of guest value proposition
Requirements
customer centric driven with a clear focus and ability to enhance the customer journey
clear and influencing communicator with the ability to interact across all levels
ability to adapt and drive a continuous growth and transformational mindse
identifies and manages best resources to achieve targets
A strong understanding of related Health and Safety requirements
coaching, supporting and challenging approach to deliver operational targets
finance business partner
Working hours
full-time
Salary
salary
Responsibility
daily income/payments verification reconciliation
management Reporting Forecasting
support General Manager Heads of Department with annual budget quarterly/weekly reforecasts
working with our Heads of Departments to facilitate roster reviews and wages control
supplier invoice processing assisting with departmental cost controls
commissions – Checking agents commission enquiries against HMS Infor invoice approval
bank deposits petty cash control
reconciliation of credit card payments investigation of credit card disputes
Requirements
can demonstrate good organisational skills and attention to detail
can demonstrate a clear understanding of the need for confidentiality
excellent interpersonal and communication skills, with the ability to explain
experienced user of Infor HMS / Sage 200 / Procure Wizard / Fourth Hospitality/Zonal is desireable
experience of working in a accounts function within Hospitality desireable
hotel manager
Working hours
full-time
Salary
salary
Responsibility
be present in lobby and reception during peak times and support your team
promote selling culture amongst the FO team, review results daily
lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly
ensure all pre- and post stay communication is sent to applicable guests
ensure compliance with all Apex financial, privacy, data security and HS procedures
maintain correct records communications so they can be tracked effectively
Requirements
can deliver excellent standards
uses initiative
is self-aware and able to evaluate their own work
has a customer service attitude
has the ability to multi-task and provides excellent attention to detail
holds a genuine desire to provide a Warmer Welcome to our guests
already have hotel front office experience or have worked at a supervisory or management level
we encourage you to bring your true self to work - we recruit for attitude and train for skill
kitchen manager
Working hours
part-time
Salary
salary
Responsibility
being passionate about food, preparing and serving breakfast, lunch and dinner to company standards
ordering kitchen materials and ingredients based on anticipated demand
training, supervising and assisting all kitchen staff in the preparation, cooking and presentation of all dishes
day to day Kitchen administration, including sign off of Daily / Weekly Kitchen Control forms and cleaning checklists
to ensure that food hygiene regulations are always followed ensuring that the food is rotated on a daily basis to eliminate wastage
to comply with statutory and legal requirements for Hygiene, Health and Safety and other legislation relevant to your role, ensuring that members of the Team are also aware of these requirements in accordance
as Kitchen Manager, you will be responsible for maximising the performance of the Kitchen to ensure the hotel remains ahead of it's competitive set
procurement manager
Working hours
full-time
Salary
salary
Responsibility
ensuring the Procurement and Supply Chain objectives are achieved, in alignment with the strategic ESG objectives for the Group
sourcing potential new suppliers, completing tenders, managing supplier selection processes and negotiating pricing
responsible for delivering savings targets and sourcing initiatives which drive value for money and efficiencies
proactive support to the Property and IT teams, identifying opportunities for potential savings which drive value for money
controlling the business spend through improved use of procurement tools and robust processes
controlling capital expenditure through improved use of procurement tools and robust processes
enhancing existing supplier partnerships and relationships and identifying opportunities to create value
management of key property supplies, such as waste, utilities and property compliance inspections
Requirements
relevant procurement experience in building services, FFE and maintenance sector
relevant procurement experience or experience in a food beverage related role
experience of category management strategies and development of category plans
A genuine interest in food and beverage
excellent communication skills
excellent communication skills, and the ability to build strong relationships with colleagues throughout the group
the skill to build strong links with technology colleagues and maintenance teams
the ability to meet deadlines and deliver results in a fast-paced environment
grill chef
Working hours
full-time
Salary
salary
Responsibility
support the Grill chef in leading and developing the Grill Kitchen team through teamwork, skill, initiative and communication
deputise for the Grill Chef when required
assist with staff training, supervising all Grill kitchen staff in the preparation, cooking and service of all dishes
assist with the recruitment and selection of Grill Kitchen staff, following the Company Recruitment and Selection Process
responsible for ensuring Quayside Bar & Grill kitchen wage costs are controlled in line with business levels through weekly forecasting
responsible for ensuring Quayside Bar Grill kitchen wage costs are controlled in line with business levels through weekly forecasting
ensure laundry is controlled within the kitchen
assist with menu planning and creation within the Quayside Bar Grill
Requirements
experience as a Senior Chef de Partie / Junior Sous Chef
food Hygiene Certificate and good awareness of Health and Safety in the work place
can demonstrate experience of contributing towards menu development and implementation and an awareness of current food trends
can demonstrate experience of assisting with cost accounting / portion and stock control and also minimising waste
can demonstrate experience of assisting with conducting monthly performance reviews / appraisals and recruitment
competent at writing professional letters and emails, compiling reports and data analysis
can demonstrate the ability to conduct individual and group training sessions with staff on key skills required within their job role
finance director
Working hours
full-time
Salary
salary
Responsibility
development and implementation of financial strategies that support the strategic goals of the group
supporting the assessment of new business opportunities and due diligence processes in the acquisition of new hotels
financial stewardship, including management of key relationships with banks and landlords and long-range financial planning
central procurement, ensuring best pricing and service quality across all operational costs and capital expenditure
ensuring compliance with relevant legislation, including statutory and tax reporting requirements
the Candidate
supporting a culture of incisive decision-making and cost control, with a strong focus upon timely reporting of management information, blending financial and operational performance metrics to drive profitability
Requirements
you will have commercial acumen to contribute to key business decisions
excellent interpersonal and communication skills
first class leadership and people development skills
proven track record in business transformation project delivery
while this role is based in Edinburgh you may be required to travel to other Apex Hotels sites throughout the UK
you will be a qualified accountant with experience of working within an Exec team, ideally within hospitality or a customer facing business
we genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork
supervisor
Working hours
full-time
Salary
salary
Responsibility
ensuring that adequate supplies are available for daily deliveries to all sites working with Variable Stock Orders from all sites
ensuring adherence to Apex Service Level Agreement at all times
ensuring that the laundry site is a safe environment for all staff and visitors as laid down in Health Safety legislation
liasing with customers and problem solving as required
strong leadership and communication skills are essential in this position as is the ability to organise your workload and establish priorities
excellent time keeping and ability to work to deadlines whilst retaining a keen eye for detail are also imperative
daily supervision of all laundry operations, including linen processing, quality control, service and distribution of linen and sundry items to all Apex Facilities customers
responsible for setting up meeting rooms and events areas for the guests to ensure they receive an excellent experience
Requirements
holds a HNC or HND qualification or has equivalent beauty qualifications
attention to Detail
previous experience in a Conference and Events role
is experienced working in a Spa or wellness setting is essential
previous supervisory experience ideally in a production environment
ideally has evidence of supervisory training
can deliver excellent standards with a passion for our luxury spa products
experience of dealing with customers and working to short lead times
office administrator
Working hours
full-time
Salary
salary
Responsibility
taking calls from Hotel linen Service customers and relaying logistics information to the Production Manager/ Laundry Supervisor on the factory floor
proactively and reactively managing all customer enquiries
handling complaints from internal and external Partners
inputting wages forecasts and completion of staff wages into Fourth
managing the end to end distribution and return of Apex staff uniforms
print and hand out the Packing Notes for deliveries each day using our Customer portal and ABS Absolute Software
complete and print all Delivery notes from the Packing Notes for each delivery
control and report of customer rejects in ABS Software
Requirements
experience in an office-based role
experience in call handling
managing workload and working with internal and external stakeholder
Changes in earnings for the position receptionist
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
1.8K £
2024
2K £
2025
Changes in earnings for the position room attendant
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
1.8K £
2024
2K £
2025
Changes in earnings for the position maintenance technician
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
1.8K £
2024
2K £
2025
Changes in earnings for the position spa therapist