WORKWEAR EXPRESS

Responsibility

• we cherish our associations with numerous prestigious UK businesses, who entrust us to outfit their teams with professional, personalised work attire
• running state-of-the-art Embroidery Machines
• selecting the appropriate thread, fabric, and design for each assignment
  Show more +4
• setting up the machine and supervising the embroidery process
• at Workwear Express, we take immense pride in being one of the fastest-growing businesses in the UK, boasting an assortment of captivating products and opportunities to rejoice
• selecting the thread, fabric, and designs appropriate to each project
• quality inspection of garments, packing, labelling and bagging items

Requirements

• A meticulous eye for detail
• an keen eye for detail
• excellent dexterity
  Show more +5
• good dexterity
• A consistently positive attitude
• positive attitude
• embroidery: 1 year
• machinist: 1 year

Earnings for position machine operator

Responsibility

• here at Workwear Express we’re proud to be one of the UK’s fastest-growing businesses, with a multitude of exciting products and opportunities to celebrate. We’re also celebrating nearly 32 years in business
• we're equally as proud to be partnered with many of the UK’s leading businesses who trust us to supply their colleagues with professional personalised workwear
• in 2021 we became part of the FTSE 100 group Bunzl plc which operates in nearly 100 countries with revenues exceeding £12billion

Requirements

• to be very accurate in your work
• A wide knowledge of computer graphics software packages
• to work well to deadlines
  Show more +4
• good communication and organisation skills
• to work well on your own and with others
• the ability to take instructions from others
• adobe Illustrator: 1 year

Responsibility

• oversee our international team with high volume invoice processing
• liaise with suppliers and departments to ensure all queries relating to invoices are dealt with promptly
• creating Supplier payment runs, ensuring suppliers are paid to terms
  Show more +11
• supplier Ledger account reconciliation
• posting & Reconciliation of company credit cards
• handling Petty Cash
• issue refunds to customers in a timely manner
• assist the Management Accountant to ensure a smooth month end close
• regular reporting to Head of Finance
• monitor and order non-stock consumables
• assist with Finance emails and telephone calls
• look for ways to improve systems and processes
• general housekeeping of accounts
• adhoc tasks as required

Requirements

• previous experience of working in accounts payable, preferably in a high-volume invoice processing environment
• flexible and able to meet multiple deadlines
• highly organised with a ‘can do’ approach
  Show more +4
• confident, self-motivated with excellent attention to detail
• excellent communication skills
• purchase ledger: 1 year
• accounts payable: 1 year

Responsibility

• respond to customer inquiries via all channels - phone, email, live chat, and social media
• ensure all contacts are answered within the agreed timeframe, and explore opportunities for upselling, cross-selling, or suggesting alternatives
• take ownership of escalated issues related to delivery or collection, liaising with the customer and delivery partners to ensure quick resolution
  Show more +17
• maintain comprehensive knowledge of Workwear Express products to provide top-notch assistance for pre-sale inquiries, driving them towards successful sales
• be the voice of Workwear Express, consistently providing an engaging, positive, and exceptional customer experience
• follow up with customers as necessary to ensure they have an outstanding experience throughout their journey
• inform customers about delivery updates, potential delays, or stock shortages
• deliver excellent post-sales service by processing return requests promptly and effectively
• ensure customer enquiries are dealt with promptly and in line with our service level agreements
• collaborate closely with the Operations team and follow up on outstanding orders and shipping updates
• ensure customer inquiries are addressed promptly and in accordance with our service level agreements
• perform other duties as requested.Customer Service Advisor
• collect and report customer feedback to ensure that best practices are recognised and maintained
• collect and report customer feedback to ensure that best practice is recognised and maintained
• other duties as requested
• answer customer’s enquiries via all channels - phone, email, live chat and social media
• as a Customer Support Advisor, you will touch on every point of the customer's experience journey answering enquires via a range of channels including email and telephone
• ensure all contacts are answered within the agreed time and look to upsell, cross-sell and alternatives are offered
• answer incoming customer inquiries
• work closely with the Operations team and follow up on outstanding order and shipping updates

Responsibility

• you will be responsible for answering the telephone to our customers, proposing quotations, assisting in selecting products and following up quotes
• you will use a variety of tools including email and CRM systems
• you will be hungry to sell and along-side our team, delight our customers, every time