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WONDRWALL is looking for employees for positions:
support engineer
support engineer
manager
operations manager
Responsibility
research and implement corrective actions to resolve customer issues promptly
engage with the development team on hardware testing, monitoring, and troubleshooting tasks
ensure exceptional customer service, consistently achieving high levels of satisfaction
demonstrate autonomy and teamwork, effectively planning and managing workloads
aid the Sales team through data entry and analysis of Wondrwall data outputs
monitor multiple live databases, extract and identify system issues, and troubleshoot to find solutions
provide comprehensive office-based support for Wondrwall system end users, handling inquiries via calls, chat, email, or other communication methods regarding technical issues, connectivity, tarif ome energy support, and related concerns
Requirements
previous technical support experience working in a closely related industry
previous experience analysing large data sets using Microsoft Excel
knowledge or interest in battery storage systems, electric vehicles, solar PV technology, smart home, IoT, and connected devices
we offer competitive compensation and provide product training to support your professional growth
if you are passionate about driving the transition to sustainable energy solutions and possess the skills and experience required, we would love to hear from you
to apply, please submit your CV and a short cover letter outlining your relevant experience and why you are interested in joining Wondrwall Group