WOBURN AUTOS Salary
UNIT - 1 , CHASSIS INDUSTRIAL ESTATE GROVEBURY ROAD LEIGHTON BUZZARD LU7 4DD ENGLAND
TIN: 11750846
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Earnings on positions in WOBURN AUTOS
WOBURN AUTOS is looking for employees for positions:
customer service manager
Working hours
- full-time | Contract | Permanent
Language
- english
- spanish
Responsibility
- manage a team of customer service representatives to ensure excellent customer service experience
- develop and implement customer service policies and procedures
- handle escalated customer complaints and provide appropriate solutions
- monitor customer interactions to ensure quality and adherence to company standards
- train and coach customer service representatives on best practices and techniques
- conduct performance evaluations and provide feedback to team members
- collaborate with other departments to resolve customer issues and improve overall customer satisfaction
- stay updated on industry trends and incorporate new strategies to enhance the customer service experience
Requirements
- help to build good customer relations
- improve customer service experience, create engaged customers and facilitate organic growth
- proven experience in a customer service management role
- training and managing customer service assistants and representatives
- managing a team of customer service staff
- excellent communication skills, both verbal and written
- interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
- b. Ability to think strategically and to lead