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Do not shop here. I'm begging you. Awful customer service. Horrendous in fact. I purchased a pair of shoes in late June and returned them on July 9th. Sent them back per the instructions. Paid the fees. Everything. It is now August 9th. The shoes have been available for pick up at customs since the 12th and they have not picked up the shoes or processed the return. These were not cheap shoes. All I get is some email once a week from Erika saying they sent a form to pick them up or some bs. I have done many returns to UK and Europe and it's never taken a month. One of the worst experiences of my life. I had a heart issue this year and saved my money to buy something nice for myself. I bought these. When they didn't work out I bought a different pair because I loved their inventory. Never again. I will escalating this to the bbb and contacting my bank for fraud. I'm begging you... do. Not. Shop. Here. Awful.
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