WEST KENT HOUSING ASSOCIATION

Responsibility

• maintenance Surveyor
• job Role
• you will also carry out disrepair inspections
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• you may also be required to attend Court from time to time
• as a Maintenance Surveyor you will play a crucial role in ensuring the safety and wellbeing of our residents by ensuring that our homes meet the necessary standards
• you will carry out thorough technical assessments on a range of defects and issues including damp and mould, recommending appropriate maintenance and repair solutions, and ensuring these are completed in a timely manner and to a good standard
• about Us
• you will play a key role in protecting West Kent’s interests by producing accurate and timely reports and ensuring identified issues are resolved on time, within budget and to the required standard
• as part of the role, you will be required to liaise with specialists and insurers as required on structural works and other claims and manage these through works stage and completion of the claim, ensuring the Associations losses are mitigated
• our vision is to deliver places to live and space to grow for our current and future residents
• you will need to be highly organised with excellent communication skills and to provide customers with clear, accurate and timely information, consider their individual needs and ensure the receive a positive experience
• excellent knowledge of construction is essential including building defects and regulations, preferably to degree level, together with sound knowledge of the CDM Regulations and the ability to analyse technical information
• at West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special
• you’ll play a key role in protecting West Kent’s interests by ensuring any issues identified in our homes are reported and progressed through to completion, and that any poor condition components are identified and added to the planned maintenance programme

Requirements

• you’ll be working with our contracting partners and developers, and be writing regular technical reports to colleagues, so you’ll need to have great verbal and written communication and strong interpersonal skills

Earnings for position surveyor

Responsibility

• customer Service Advisor – Planner
• customer Services Advisor
• job Role
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• we need people who enjoy communicating with others whether via the phone, email, web or social media
• please see the job description for more details. This can be found either attached to this ad or on our website
• about Us
• you will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our customers
• you will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment
• our vision is to deliver places to live and space to grow for our current and future residents
• you will need to have good people skills and the ability to understand the needs of our tenants while at the same time having an appreciation of the demands on our engineers
• you will need to be confident using the latest technology. The work will require you to be flexible and have good organisational skills. You will also need to be able to deal with complaints, both over the phone and in writing
• our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun
• at West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special
• our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun

Earnings for position customer services advisor

Responsibility

• repairs Planner
• job Role
• please see the job description for more details. This can be found either attached to this ad or on our website
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• about Us
• we’re looking for someone with not just excellent customer services, but someone that has the ability to listen, empathise and communicate clearly
• our vision is to deliver places to live and space to grow for our current and future residents
• you need to have good people skills and the ability to understand the needs of our tenants while at the same time having an appreciation of the demands on our engineers
• you will need to be confident using the latest technology. The work will require you to be flexible and have good organisational skills. You will also need to be able to deal with complaints, both over the phone and in writing
• at West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special
• our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun

Earnings for position planner

Responsibility

• ensuring that the project methodology at West Kent is followed across the Strategic Programme and other major projects
• coordination of all change governance documents and templates
• supporting the Finance Director with administrative tasks
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• capturing, documenting, and maintaining key PMO processes

Benefits

• mutual

Earnings for position administrator

Responsibility

• handyperson/Compliance Tester
• job Role
• about Us
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• our vision is to deliver places to live and space to grow for our current and future residents
• iNHomes is West Kent’s busy repairs and maintenance team looking after over 7000 properties. We are responsible for the safety and maintenance of our homes
• we are looking for a handy person to help out with minor maintenance tasks and our cyclical compliance program
• you will be a skilled friendly professional that is comfortable going into residents’ properties to problem solve and ultimately complete basic maintenance repairs
• at West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special
• our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun

Earnings for position handyperson