WATERHOUSE Salary - Salary Report

overview
main Tasks and Duties
managing the sale to handover process to ensure the customer experience of their new car is a memorable delightful experience
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to manage all sales enquiries into the business and record EVERY Customer to Kompass
to professionally demonstrate the product to Volvo standards with a high level of knowledge
this is an excellent opportunity for a dynamic, customer focused person to develop their career in sales, It will require someone with a maturity and passion to manage face to face and telephone and online sales and to demonstrate passion for the Volvo range
to maintain the showroom to standards and ensure all displays are maintained timely
to sell New and Used Volvo cars within a controlled sales process and to maximise the sales conversion into New and Used Volvo. This will involve, showroom enquiries, online leads and telephone appointments
to maintain the Used car forecourt to ensure they meet the standards
to manage and standardise greeting and welcoming of all customers into the dealership and to ensure every customer has a consistent approach and welcome
to be fully trained on all product training courses
to be fully conversant on all finance products and offerings
maintain reception desk and showroom to ensure a total clean desk policy is maintained
to be fully compliant in all aspects of Compliance training and to adhere to all FCA requirements at all times

excellent Sales / customer service skills, far exceeding customer expectations for service and warmth of greetings
outstanding phone manner and online communicator
system skills to be able to manage online appointments, video presentations of cars
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motor trade Experience preferable, not always essential
to be a team player that wants to contribute to the success of the company
to work on own initiative and proactively look to improve customer satisfaction within the dealership
system skills to allow compliance of Kompass and Kerridge

WATERHOUSE