VIRBAC

Responsibility

• manage Customer Services Team
• manage orders and queries over the telephone and email efficiently
• process orders on local systems
  Show more +19
• ensure all calls are answered efficiently in line with company guidelines and expected standards, within company timeframe
• keep spreadsheets up to date
• oversee keeping mailing list up to date
• ensure customer service team resolve queries efficiently and satisfactorily
• area of accountability no.4 Customer Accounts
• ensure customer service team forward telephone calls to the correct colleague as required
• hours - 8.30am - 5pm Monday to Thursday and 8.30am - 4.30pm on Friday
• greet visitors to office
• salary up to £28k depending upon experience
• monthly customer service team call monitoring and coaching
• virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension
• co-ordinate holiday cover
• joining Virbac means joining dynamic teams ambitious for success
• oversee & assist set up of customer accounts on our bespoke computer systems – Movex/SOP/C Care
• analyse Customer Service Levels Reports
• expected results: Place direct orders efficiently
• expected results: managing VIP printing and give support required to customers
• expected results: Managing customer details efficiently
• area of accountability no.3: Processing Orders

Requirements

• call Centre
• customer Service
• customer Services
  Show more +3
• veterinary
• pets
• customer service: 2 years

Earnings for position team leader

Responsibility

• plan, create and execute strategic and impactful marketing campaigns in order to maximise sales and market shares
• monitor market developments and our competitors to identify opportunities for growth and optimise product positioning
• we have a rare opportunity for a full-time companion animal product manager to join our marketing team, based at our UK head office in Bury St Edmunds, Suffolk
  Show more +5
• define and propose pricing policies and promotions to maximise the performance and profitability of your portfolio
• create accurate product forecasts and work in close collaboration with our supply chain colleagues to deliver availability in market
• champion the needs of our customers and ensure that Virbac is always considered to be a partner of choice
• monitor and evaluate the performance of the portfolio and use this insight to inform and guide the business
• our product managers are responsible for marketing a designated portfolio of veterinary medicines and animal health products within the UK and Ireland, integrating their activities within the overall strategy of the business and ensuring that commercial objectives are met

Requirements

• have a genuine passion for pets and a strong interest in animal health

Earnings for position product manager