Salary at USTAY GLOBAL

Responsibility

• assist the Customer Service Manager in organizing client events and project promotions
• assist the Customer Service Manager in conducting client satisfaction surveys and propose improvement suggestions
• arrange and coordinate communications and meetings between clients and internal departments

Requirements

• excellent verbal and written communication skills, able to convey information effectively
• strong time management and multitasking abilities, able to complete work efficiently
• strong interpersonal skills, able to build good relationships with clients
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• experience with Customer Relationship Management systems is preferred
• attention to detail, able to maintain accurate and organized records

Earnings for position customer service assistant

Responsibility

• develop and implement property and facilities management policies and procedures
• ensure the efficient management of all company properties, including maintenance, repairs, and upgrades
• manage and oversee tenant relations, including leasing and rent collection
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• develop and maintain relationships with vendors and service providers
• oversee the recruitment, training, and management of maintenance staff
• manage and maintain accurate financial records and budgets
• ensure compliance with all relevant laws and regulations

Requirements

• proven experience in property management, including leasing, maintenance, and repairs
• strong knowledge of accounting principles and financial management
• experience in managing and overseeing staff and vendors
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• excellent communication and interpersonal skills, with fluency in both English and Chinese
• strong problem-solving and decision-making abilities
• experience in the UK property and leasing industry is preferred

Responsibility

• responsible for managing and maintaining the property, ensuring smooth daily operations and maintenance work
• coordinate and resolve issues and complaints from residents or tenants, providing excellent customer service
• conduct inspections and maintenance of property facilities to ensure safe operation
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• handle the check-in and moving procedures of the property, ensuring smooth contract signing and related matters
• timely address house repair and fault reports, arranging maintenance personnel for repair work
• coordinate and supervise the work of security and cleaning staff, ensuring a clean and safe property environment
• prepare property management reports and promptly report property operation status to the management

Requirements

• demonstrated high sense of responsibility and ability to independently handle tasks with high efficiency
• flexibility and adaptability in dealing with various situations and challenges
• previous experience with independent renting is preferred, with a deep understanding of the renting process and related issues
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• prior experience in property maintenance is advantageous, with proficiency in handling common property repair problems
• hold a valid work visa for employment in the UK, with legal work authorization