TYLNEY HALL HOTEL is looking for employees for positions:
accounts senior
Working hours
full-time
Salary
salary
Responsibility
support the General Manager and Finance Office Manager in directing Heads of Department to achieve their Key Performance Indicators
code and check invoices
to support the FOM in effectively managing the hotel’s accounts team ensuring all weekly, monthly and annual internal and statutory deadlines are met in timely manner
closely monitor hours employed on site ensuring all rotas are submitted by weekly by company deadlines and are accurate to a payroll standard
assist the central purchasing team to ensure purchasing policy is observed across the site, reporting any unit level non-compliance
pa
Working hours
part-time
Salary
salary
Responsibility
adhere to agreed Company policies and procedures at all times
pro active reply to all guest’s emails, surveys, and social media as per Company guidelines
liaise with Personnel Development Manager regarding new starters – ensuring that Staff Welcome Packs are ready and available as required
compile and consolidate purchase orders as required
process accounts details and invoices
adopt a culture of reducing waste and increasing energy efficiency
report any unusual or suspicious activity to management
key Responsibilities: Secretarial, Administration, Information Management Communication
gardener
Working hours
full-time
Salary
salary
Responsibility
to ensure good working relationship with colleagues and other departments
supervise other members of the Estate team
assist the Head Gardener with the day-to-day management of the team including organising work, tasks, and duties
office administration to include purchase orders, invoices, and budget management, Fourth, holiday records and rotas, when asked by the Head Gardener
assist in managing departmental budgets including purchasing
to assist with training and development of staff within the Department
to report to and support the Head Gardener on day-to-day basis and deputise for the Head Gardener in his absence and report to the General Manager or Duty Manager as requi
to be responsible for agreed areas of the grounds
chef
Working hours
part-time
Salary
salary
Responsibility
ensure that Staff lunch is re filled and topped up accurately in line with staff lunch timings
food and beverage manager
Working hours
full-time
Salary
salary
Responsibility
supporting to ensure that the team understand and work to our core values
to ensure that all staff receive the highest quality training in guest service standards and the drive to maintain these standards
the objective is to exceed guest, supplier and fellow colleagues expectations at all times, whether by operations or administration
to be an exceptional and professional ambassador for the hotel and the wider Elite Hotels group in all your business relationships
perform Duty Management shifts as required ensuring that you are accessible and show a presence throughout the hotel interacting with guests, staff, suppliers and contractors
assist the FB Manager, Deputy General Manager and Heads of Department to ensure that the customer service is at the fore front of all we do assisting the service in all areas and maintaining a managerial presence at all times to guide the team and look after our guest needs
at Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about
front of house manager
Working hours
full-time
Salary
salary
Responsibility
to ensure the highest quality of guest service standards are adhered to by the FOH Teams, using the AA guidelines and the understood expectations for a 4 Red Star Hotel as well as the Guest Satisfaction Surveys and Mystery ‘Shopper reports
to ensure that all new FOH Staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments
to ensure that Standards of Procedure are continually updated to match any changes and to ensure that staff are adhering to these
at Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about
training officer
Working hours
full-time
part-time
Salary
salary
Requirements
be able to demonstrate previous experience in training and coaching in a hospitality environment
excellent verbal and written communication skills, be highly organised, passionate and self-motivated
be enthusiastic, customer-focused and be able to work within deadlines
be a flexible individual
working with Senior Managers to integrate the Training Culture into the business
24-32 hours per week, flexible days. £28,000 per annum, pro rata
reception supervisor
Working hours
full-time
Salary
salary
Responsibility
to oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments
the effective use of the Guest History , logging and acting upon all guest feedback
the use of all Vingcard keys, guest, staff and conference and effective stock control of cards
to greet and liaise with all event organisers and co-ordinating with relevant operational departments
to ensure the Guest Service Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests
to assist in the management of bookings in the Rooms, Restaurant and the Salon
to ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon. Red Star and Elite Standards to be the benchmark in all measurements
to ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions
cleaner
Working hours
full-time
Salary
salary
Responsibility
to prepare Public areas as allocated
be constantly aware of guest needs and recognise the expectations of guests
to act as a Sales Person, promoting the image of the Hotel at all times
to anticipate guest requirements and take appropriate action to avoid guest complaints. To ensure that any guest complaints are reported to the Head or Deputy Head Housekeeper
at Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about
reception manager
Working hours
full-time
Salary
salary
Responsibility
to ensure the highest quality of guest service standards are adhered to by the FOH Teams, using the AA guidelines and the understood expectations for a 4 Red Star Hotel as well as the Guest Satisfaction Surveys and Mystery ‘Shopper reports
to ensure that all new FOH Staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments
to ensure that Standards of Procedure are continually updated to match any changes and to ensure that staff are adhering to these
at Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about
