THE VET CENTRE in Bristol Salary
THE CHOCOLATE FACTORY KEYNSHAM BRISTOL BS31 2AU
TIN: 06077424
THE VET CENTRE Premium profile inactive Premium profile inactive
Earnings on positions in THE VET CENTRE
THE VET CENTRE is looking for employees for positions:
manager
Working hours
- full-time | Permanent
Benefits
- company car
Requirements
- we're recruiting a Customer Experience Manager, who is a key member of our surgery's management team
- customer Service: 1 year
- management: 1 year
- you'll be responsible for leading our Customer Experience Co-ordinators in creating a positive, welcoming, friendly and efficient environment for The Vet customers and their pets at every touchpoint; and in doing so, driving excellence in customer service and patient care
- there's a real opportunity here to take a proactive role which will have a direct correlation with the revenue of our surgery
Responsibility
- non-insurance invoices are paid in full
- medication is collected
- follow-up appointments are booked appropriately
- ensure consultations are priced correctly, reporting any issues to the Head Vet or Head Nurse
- proactively drive Smartpet Healthcare Plan registrations and insurance referrals
- there is a requirement for the role to undertake other reasonable duties as required
- investigate and resolve customer complaints that are non-clinical; and escalating the matter to the Area Manager if the complaint requires additional support
- special projects as agreed with the Managing Director
Earnings on positions in THE VET CENTRE
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1880 £