THE ORCHARD DAY CENTRE

Responsibility

• job description
• our ideal candidate will possess excellent verbal and written communication skills, be confident, professional and compassionate at all times
• to provide reception and administrative support to a team of doctors and the practice nurses
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• book patient appointments for doctors and nurses using a computerised appointment system
• book patient appointments for doctors, nurses, physios and Pharmacists using a computerised appointment system
• we are looking for a reliable, enthusiastic person who enjoys being part of a friendly, busy and supportive team in an ever-changing customer/patient service environment
• manage and monitor the flow of patients into consulting and treatment rooms
• your role will ensure a professional and efficient reception service is provided to patients and other visitors both face to face and over the telephone
• ensure that patients who need an 'urgent consultation' are seen according to agreed protocols
• explain practice arrangements and requirements to new patients, and ensure the registration process is completed
• advise patients of relevant charges for private services, accept payment and issue a receipt
• ensure that incoming tasks are allocated
• take incoming telephone calls from patients and based on the information they tell you, navigate them to the most appropriate clinician or solution
• ensure reception and waiting areas are kept neat and tidy
• ensure that patient contact via the practice website is managed appropriately
• assist with the training of new Health Navigators
• assess home visit requests, liaise with the clinicians to ensure all requests are handled appropriately
• act as the first line for patient complaints and urgent appointment requests

Earnings for position finance administrator

Earnings for position medical secretary

Responsibility

• assist the Practice in the development and implementation of practice based prescribing audits
• undertake audits, drug switches, patient counseling and other initiatives as required
• responsible for receiving and ensuring the appropriate use of prescribing information sources from BNSSG, prescribing indicators and budgetary information
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• ensure effective liaison with colleagues across health and social care to establish a suitable level of assistance, supporting more generic staff in the delivery of this assistance
• clinical and patient focused care responsibilities: Undertake individual assessments of patients and identify their medicines management needs
• work independently to plan, organise and undertake prescribing support practice work using GP clinical systems and patient notes, accurately recording any interventions in the patient records and strictly adhering to the NHS patient confidentiality policy
• promote patients, families/carers involvement in the assessment, planning and evaluation of medicines management services
• provide information, advice and support to families and carers with regards to medicines management needs and services
• develop and update Standard Operating Procedures to support own practice work Use specialist expertise, underpinned by technical knowledge to provide drug information and detailed analysis of complex prescribing data to promote high quality cost effective prescribing
• adopt a proactive approach to identifying situations where an individual may be vulnerable or have particular needs e.g
• patients with dementia
• report any child protection and vulnerable adult concerns using the appropriate public protection procedures
• where appropriate , provide advice on changes to medicines regimes, dosage, formulations etc Demonstrate a sound understanding of the needs of frail, older and disabled people and promote their independence with regards to medicines management, advising on aids to independence as appropriate

Requirements

• pharmacy: 1 year

Responsibility

• 1
• the post holder will work within their clinical competencies as part of a multi-disciplinary team to provide expertise in clinical medicines management, provideface to face and telephone structured medication reviews, manage long termconditions, management of medicines on transfer of care and systems for saferprescribing, manage repeat prescription authorisations and reauthorisation andacute prescription requests, while addressing both the public health and social careneeds of patients in the GP practice
• the post holder will provide leadership onquality improvement and clinical audit and well as managing some aspects of theQuality and outcomes framework
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• this role is pivotal to improving the quality of care and operational efficiencies sorequires motivation and passion to deliver an excellent service within generalpractice
• medicines safety and quality improvement - Identify and provide leadership on areas of prescribing requiring improvement
• longterm condition clinics -See patients in long term condition clinics, in partnership with primary healthcarecolleagues and implement improvements to patients medicines, including de-prescribing
• management of medicines at discharge from hospital -Support prescribing technicians to reconcile medicines following discharge fromhospitals, intermediate care and into care homes, including identifying and rectifyingunexplained changes, managing these changes without referral to a GP, managepost discharge medicines care plan including dose titration and booking of follow uptests, work with the pharmacy technicians, patients and community pharmacists toensure patients receive the medicines they need post discharge.Set up and manage systems to ensure continuity of medicines supply to high-riskgroups of patients
• work in partnership with hospital colleagues to proactively manage patients at high risk of medicine related problems before they are discharged to ensure continuity of care