THE NORTH NORTHUMBERLAND HOSPICE

Responsibility

• to ensure that HCNN retail processes and policies are consistently embedded across all shops, including pricing, stock control/rotation
• to review appropriate data to ensure the Shop Managers optimise sales, Gift Aid and maintain effective stock management and merchandising
• to provide cover in each retail establishment for a minimum of one day per week, as required
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• to lead Retail Managers to achieve maximum profit and sales targets, via performance management, support, advice, guidance and direction as appropriate
• to develop and monitor processes for consistent identification of items for resale in shops/auction/eBay, recycling and disposal
• to adhere to all policies and procedures and ensure that these are maintained at all times

Requirements

• retail sales: 2 years
• customer service: 2 years
• retail management: 2 years
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• alnwick: reliably commute or plan to relocate before starting work

Earnings for position operations manager

Responsibility

• to assist the Operations Manager to plan, co-ordinate and participate in Induction sessions for new staff and volunteers
• to undertake any other administrative duties as required
• to monitor the staff and volunteer training matrix
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• minute taking as and when required
• stock control of office supplies, and ordering where necessary