THE MOTOR OMBUDSMAN Salary - Salary Report

Earnings on positions in THE MOTOR OMBUDSMAN

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manage a high volume of enquiries via inbound calls, email, Web2Case, post and fax
assess if the complaint received falls into TMO remit and inform the consumer accordingly
provide updates to consumers with existing cases via phone/email/post
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provide accurate advice of referring consumers to the appropriate bodies to assist when outside of TMO remit
accurate capture and logging of all mandatory data to quality requirements
any other ad-hoc or admin duties as required
meet and exceed TMO Customer Service levels, Targets and KPI's
provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills
operate within TMO values framework, processes and relevant TMO timeframes, OA Policies, and UK consumer law
ability to work to individual, team and department targets and KPI’s

Salary at THE MOTOR OMBUDSMAN