THE MOTOR OMBUDSMAN Salary
71 GREAT PETER STREET LONDON SW1P 2BN
TIN: 06517394
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Earnings on positions in THE MOTOR OMBUDSMAN
THE MOTOR OMBUDSMAN is looking for employees for positions:
customer service advisor
Education
- A-Level or equivalent
Responsibility
- manage a high volume of enquiries via inbound calls, email, Web2Case, post and fax
- assess if the complaint received falls into TMO remit and inform the consumer accordingly
- provide updates to consumers with existing cases via phone/email/post
- provide accurate advice of referring consumers to the appropriate bodies to assist when outside of TMO remit
- accurate capture and logging of all mandatory data to quality requirements
- any other ad-hoc or admin duties as required
- meet and exceed TMO Customer Service levels, Targets and KPI's
- provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills
Requirements
- customer service: 2 years