THE MOTOR OMBUDSMAN is looking for employees for positions:
customer service advisor
Salary
salary
Education
A-Level or equivalent
Responsibility
manage a high volume of enquiries via inbound calls, email, Web2Case, post and fax
assess if the complaint received falls into TMO remit and inform the consumer accordingly
provide updates to consumers with existing cases via phone/email/post
provide accurate advice of referring consumers to the appropriate bodies to assist when outside of TMO remit
accurate capture and logging of all mandatory data to quality requirements
any other ad-hoc or admin duties as required
meet and exceed TMO Customer Service levels, Targets and KPI's
provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills
Requirements
customer service: 2 years
customer service adviser
Education
A-Level or equivalent
Responsibility
manage a high volume of enquiries via inbound calls, email, Web2Case, post and fax
assess if the complaint received falls into TMO remit and inform the consumer accordingly
provide updates to consumers with existing cases via phone/email/post
provide accurate advice of referring consumers to the appropriate bodies to assist when outside of TMO remit
accurate capture and logging of all mandatory data to quality requirements
any other ad-hoc or admin duties as required
meet and exceed TMO Customer Service levels, Targets and KPI's
provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills
Requirements
essential
minimum 2 years’ experience in a Customer Service Contact Centre role
strong ability to adapt to different communication styles and understand individuals needs
ability to communicate clearly both written and verbally
ability to remain calm in a fast-paced and challenging environment