THE CO-OPERATIVE BANK HOLDINGS Salary
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43 reviews
Manchester
PO BOX 101 1 BALLOON STREET MANCHESTER M60 4EP ENGLAND
TIN:
10865342
Other service activities

Earnings on positions in THE CO-OPERATIVE BANK HOLDINGS

Choose a position
customer service officer
1.9K £
▲2%

Changes in earnings for the position customer service officer

Average annual salary

Current

1887£

latest offer

Total change

+2%

since 2024

Latest change

+2%

vs previous period

Average period

1871£

out of 2 points

0500 £1K £1.5K £
0500 £1K £1.5K £2K £
2024
2025

Data based on job offers published by the company

Earnings on positions in THE CO-OPERATIVE BANK HOLDINGS

Average salary in this position
Average salary in this position in the country
customer service advisor
1854 £
13%
2079 £
customer service officer
1865 £
17%
2169 £
manager
13166 £
-75%
3404 £

National average salary

2950 £

Average salary in this company

3651 £

Estimated salary

£ 1918

Median salary at THE CO-OPERATIVE BANK HOLDINGS

£ 1854 Lowest salary
£ 3651 The average salary
£ 20833 Highest salary

THE CO-OPERATIVE BANK HOLDINGS is looking for employees for positions:

business analyst

Trade

  • information Design & Documentation
  • Information Design & Documentation

customer service representative

Working hours

  • full-time | Permanent

Responsibility

  • location
  • leek
  • complying with regulatory and company policies at all times
  • ensuring that all interactions with customers are recorded and updated accordingly on the relevant system, adhering to all relevant processes and procedures, to enable accurate and factual data and to make sure our customer’s information is protected at all times

Salary

  • salary

Requirements

  • unwavering customer focus, with the ability to handle queries of a sensitive and challenging nature
  • ability to communicate information clearly, concisely and accurately, typically verbally, but also written
  • positive and enthusiastic approach
  • strong interpersonal skills and an excellent telephone manner
  • good problem solving and analytical skills
  • empathetic nature
  • the ability and desire to work in a fast paced environment
  • computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone

support engineer

Working hours

  • permanent

Responsibility

  • location Manchester
  • discipline: Retail Banking
  • job type: Permanent
  • contact name: Ghislaine Aldred
  • contact email: [email protected]
  • maintain the stability of systems and processes ensuring they are at optimum functional and performance levels
  • take ownership of escalated incidents, providing technical analysis and investigation across our applications

Requirements

  • familiarity with ITIL concepts of incident, problem and change management
  • must have good communication skills and be confident dealing with peers and business users
  • must be enthusiastic, positive and quick to learn
  • intermediate level experience of IT systems support of Java applications and core Java skills are required. Some knowledge of any of the Skills above and an interest in Java development is desirable

support engineer

Working hours

  • permanent

Responsibility

  • location Manchester
  • discipline: Retail Banking
  • job type: Permanent
  • contact name: Ghislaine Aldred
  • contact email: [email protected]

Requirements

  • familiarity with ITIL concepts of incident, problem and change management
  • must have good communication skills and be confident dealing with peers and business users
  • must be enthusiastic, positive and quick to learn
  • intermediate level experience of IT systems support of Java applications and core Java skills are required. Some knowledge of any of the Skills above and an interest in Java development is desirable

java software engineer

Working hours

  • permanent

Responsibility

  • location Manchester
  • discipline: Retail Banking
  • job type: Permanent
  • contact name: Charlotte Housley
  • contact email: [email protected]

Salary

  • salary

Requirements

  • experience Java Enterprise Edition and Java frameworks
  • solid understanding of web application development processes
  • the ability to learn quickly and progress rapidly from theoretical exercises to real world delivery and mentoring tasks
  • good communication skills with the ability to present technical details to a non-technical audience
  • good written skills with the ability to produce clear and concise documentation
  • the ability to work with a structured and methodical approach, combined with an enquiring mind
  • an understanding of, and a willingness to adhere to, formal change control procedures and disciplines
  • the aptitude to contribute to the evolution of methodologies and procedures in a controlled manner to continually improve a rapid and repeatable delivery channel

procurement manager

Working hours

  • permanent

Responsibility

  • location Manchester
  • discipline: Retail Banking
  • job type: Permanent
  • contact name: Ghislaine Aldred
  • contact email: [email protected]

senior systems engineer

Working hours

  • permanent

Responsibility

  • location Manchester
  • discipline: Retail Banking
  • job type: Permanent
  • contact name: Ghislaine Aldred
  • contact email: [email protected]
  • providing technical guidance on products and sub-systems residing in the Mainframe environment; CICS environment management

Salary

  • salary

Requirements

  • workload Automation products; CA-7 & CA-11 & CA-OPSMVS
  • coding & scripting acumen; REXX, JCL, TSO, ISPF, SDSF and CLIST
  • administration of the Mainframe-based Endevor Software Configuration Management tool
  • mainframe utilities such as; CA1 Tape Management, DFDSS, SORT, File Manager, DFSMS, DFHSM, Datacom
  • problem management functions like Debug Tool and Fault Analyser
  • CICS Tailoring and environment management tools; Omegamon for CICS
  • ability to develop and maintain technical documentation and instructional procedures
  • an understanding of formal change control procedures and disciplines

product manager

Working hours

  • permanent

Salary

  • salary

Requirements

  • understanding of Consumer Duty and regulatory change programmes
  • experience of assisting managing Business Banking products / categories
  • understanding of critical acquisition category value drivers and commercial outcomes
  • experience in customer change programmes is preferable
  • planning, forecasting and financial interpretation skills
  • good understanding of risk management
  • proven track record in stakeholder management
  • good understanding of components of financial performance in a banking context

Responsibility

  • exploring and taking opportunities to expand and improve the SME product set, including expanding eligibility for existing products and designing new products to meet a wider range of customer needs
  • ensuring appropriate monitoring, reporting, disclosures and remedial actions are completed to fulfil regulatory expectations as defined by the FCA
  • performance Management of the customer experience via effective oversight of delivery areas. In particular oversight of MI, KPIs, change, risks and customer feedback
  • taking action to drive acquisition of new SME customers and manage attrition of existing SME customers, contributing to the growth and continuous momentum of the SME customer base

software engineer

Working hours

  • permanent

Responsibility

  • location Manchester
  • discipline: Retail Banking
  • job type: Permanent
  • contact name: Charlotte Housley
  • contact email: [email protected]

Requirements

  • experienced mobile application developer working with digital solutions for mobile and tablet Experience with iOS or Android development
  • experience of design and development of large scale, high-volume secure websites
  • experience with Kotlin or Swift
  • javaScript experience
  • confident knowledge about industry best practice libraries
  • strong HTML and CSS
  • good understand of security standards and best practice
  • experience with Test Driven Development

customer service agent

Working hours

  • permanent

Salary

  • salary