Earnings on positions in THE CO-OPERATIVE BANK HOLDINGS
Estimated salary
£ 1854
Median salary at THE CO-OPERATIVE BANK HOLDINGS
£ 1854Lowest salary
£ 3334The average salary
£ 20833Highest salary
THE CO-OPERATIVE BANK HOLDINGS is looking for employees for positions:
business analyst
Trade
information Design & Documentation
Information Design & Documentation
customer service representative
Working hours
full-time | Permanent
Responsibility
location
leek
complying with regulatory and company policies at all times
ensuring that all interactions with customers are recorded and updated accordingly on the relevant system, adhering to all relevant processes and procedures, to enable accurate and factual data and to make sure our customer’s information is protected at all times
Salary
salary
Requirements
unwavering customer focus, with the ability to handle queries of a sensitive and challenging nature
ability to communicate information clearly, concisely and accurately, typically verbally, but also written
positive and enthusiastic approach
strong interpersonal skills and an excellent telephone manner
good problem solving and analytical skills
empathetic nature
the ability and desire to work in a fast paced environment
computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone
maintain the stability of systems and processes ensuring they are at optimum functional and performance levels
take ownership of escalated incidents, providing technical analysis and investigation across our applications
Requirements
familiarity with ITIL concepts of incident, problem and change management
must have good communication skills and be confident dealing with peers and business users
must be enthusiastic, positive and quick to learn
intermediate level experience of IT systems support of Java applications and core Java skills are required. Some knowledge of any of the Skills above and an interest in Java development is desirable
familiarity with ITIL concepts of incident, problem and change management
must have good communication skills and be confident dealing with peers and business users
must be enthusiastic, positive and quick to learn
intermediate level experience of IT systems support of Java applications and core Java skills are required. Some knowledge of any of the Skills above and an interest in Java development is desirable
experience Java Enterprise Edition and Java frameworks
solid understanding of web application development processes
the ability to learn quickly and progress rapidly from theoretical exercises to real world delivery and mentoring tasks
good communication skills with the ability to present technical details to a non-technical audience
good written skills with the ability to produce clear and concise documentation
the ability to work with a structured and methodical approach, combined with an enquiring mind
an understanding of, and a willingness to adhere to, formal change control procedures and disciplines
the aptitude to contribute to the evolution of methodologies and procedures in a controlled manner to continually improve a rapid and repeatable delivery channel
problem management functions like Debug Tool and Fault Analyser
CICS Tailoring and environment management tools; Omegamon for CICS
ability to develop and maintain technical documentation and instructional procedures
an understanding of formal change control procedures and disciplines
product manager
Working hours
permanent
Salary
salary
Requirements
understanding of Consumer Duty and regulatory change programmes
experience of assisting managing Business Banking products / categories
understanding of critical acquisition category value drivers and commercial outcomes
experience in customer change programmes is preferable
planning, forecasting and financial interpretation skills
good understanding of risk management
proven track record in stakeholder management
good understanding of components of financial performance in a banking context
Responsibility
exploring and taking opportunities to expand and improve the SME product set, including expanding eligibility for existing products and designing new products to meet a wider range of customer needs
ensuring appropriate monitoring, reporting, disclosures and remedial actions are completed to fulfil regulatory expectations as defined by the FCA
performance Management of the customer experience via effective oversight of delivery areas. In particular oversight of MI, KPIs, change, risks and customer feedback
taking action to drive acquisition of new SME customers and manage attrition of existing SME customers, contributing to the growth and continuous momentum of the SME customer base