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THE CHELSEA SPA is looking for employees for positions:
customer service manager
customer service manager
customer service
Responsibility
as a Customer Service Manager the candidate will be a key player in the successful and safe operation of the business whilst motivating and inspiring our dedicated teams to deliver an excellent customer experience
the candidate is expected to plan, organise and co-ordinate among internal resources for receiving and dealing with responses and complaints or further requirements of customers and supervise the time to ensure sooth customer service operations
Monitoring on-going compliance with procedures in order to ensure best service to the customers
Ensure that the plan and policy decision of the manager is complied with the team in order to ensure smooth running of business
Record and report all accidents & operating incidents
develops and implements policies and procedures to deal effectively with customer requirements and complaints
discusses customer responses with other managers with a view to improving the service provided
Requirements
the minimum requirement for this job is that the candidate must possess a BTEC/SQA award, A levels/H grades or equivalent qualification. However experience in working in similar position for long time will be considered and preferred