THE BIG BAKES

Responsibility

• assisting the manager with opening and closing the bar
• taking responsibility for welcoming and seeing off customers
• develop and implement strategies to increase sales and profitability
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• interacting with customers to offer encouragement and help create an enjoyable and social environment
• play a vital role in shift changeovers, supporting the team and ensuring all areas are running smoothly
• responsible for leading by example and helping to train other members of staff on the job
• responsible for checking cleanliness during open, changeover and close and stock levels
• responsible for ensuring the bar is organised, this includes cupboards, shelves and storage units
• assist head baker with customer enquiries/feedback
• regularly provide updates, ideas and feedback to the General Manager
• adhere and maintain all food and health and safety standards
• daily accountability for assisting with stock level maintenance and organisation of storage and presentation standards

Requirements

• supervising experience: 1 year
• bartending: 1 year
• hospitality: 1 year
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• customer service: 1 year

Earnings for position bar supervisor

Responsibility

• manage customer enquiries through all enquiry channels, respond to messages and telephone enquiries about our events
• ensure complaints/incidents are recorded in the appropriate manner and escalated accordingly

Requirements

• customer service: 1 year

Earnings for position customer service administrator

Responsibility

• to carry out any other reasonable requests as directed by your manager and supervisor
• to ensure that all back of house areas and kitchen equipment are maintained according to standards, enhancing a feeling of quality and confidence for our guests

Earnings for position kitchen porter

Responsibility

• collate customer feedback and reporting to central team
• implement new ideas, sales opportunities and promotional activity to help streamline the running of the sites
• manage customer resolution when necessary
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• provide reports, event feedback to business owners
• be responsible for organising training including periodic training refreshers, checks and ensuring all documentation is up to date

Requirements

• event/Restaurant/Hotel or Hospitality Management experience essential
• evidence of leadership, managerial and organisational experience
• strong background in customer service and events
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• job Types: Full-time, Permanent

Benefits

• laptop

Responsibility

• to lead and manage up to 40 novice bakers while creating a fun and relaxing environment
• to provide demonstrations and participate in creating baking related content for the central team
• to manage a team of bakers and assistants that support the daily running of the event