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The company advertised a Service Desk Engineer position that requires technical knowledge in Microsoft and Apple operating systems, Microsoft Office 365 suite, Windows Server administration, and IT networks troubleshooting. The job involves first/second line support, user administration, remote configuration of devices, and monitoring alerts. While the role appears comprehensive, it would be beneficial to know if any training or professional development opportunities are offered to further enhance technical skills. Moreover, could someone share insights into the team dynamics and how collaborative projects are managed among Service Desk Engineers, Senior Engineers, and Team Leads?
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