service engineer
Responsibility
Requirements
Trade
Current offers for the position:
Service Desk Engineer Caerphilly
Provide first/second line technical support to end-users at our customer sites. 37.5 Hours per week, 8am-4pm Mon-Fri. Experience of working in a similar role.
Responsibility: achieve mastery of the role by becoming fluent with our internal IT ticketing & technical monitoring systems, to be the first point of contact for inbound reactive Service Desk enquiries , providing immediate technical support and resolution where possible, to ensure that all incoming technical enquiries are correctly and accurately logged within internal call-logging and ticketing systems, to support and troubleshoot client application and line-of-business software, liaising with third-party vendors where appropriate
Requirements: strong working knowledge of both Microsoft and Apple based operating systems, working knowledge of Windows Server administration and associated core roles including but not limited to Active Directory, Group Policy, RDS & RemoteApp, working knowledge of supporting and administering Microsoft 365 tenant accounts, A strong understanding of computer hardware including but not limited to PC components, printers and other peripheral devices
software Development
Software: microsoft Office
Job position: service engineer
2024-02-29
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