TEAM METALOGIC Salary
BRIDGE HOUSE CAERPHILLY BUSINESS PARK CAERPHILLY CF83 3GW WALES
TEAM METALOGIC Premium profile inactive Premium profile inactive
Earnings on positions in TEAM METALOGIC
TEAM METALOGIC is looking for employees for positions:
service engineer
Trade
- software Development
- Software Development
Requirements
- strong working knowledge of both Microsoft and Apple based operating systems
- working knowledge of supporting and administering Microsoft 365 tenant accounts
- A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure
- A basic understanding of WAN connectivity technologies such as ADSL, VDSL, Ethernet
- PSA/RMM Tools
- working knowledge of Windows Server administration and associated core roles including but not limited to Active Directory, Group Policy, RDS & RemoteApp
- experience of working in a similar role
- excellent Customer Service & Engagement levels
Responsibility
- to support and remediate end-user errors including but not limited to lost files, settings, customisations, etc
- to ensure that all incoming technical enquiries are correctly and accurately logged within internal call-logging and ticketing systems
- to escalate more complex support requests to the relevant second/third line support personnel
- to maintain the highest degree of customer service for all support queries and adhere to all service management principles and processes