SYKES COTTAGES

Responsibility

• owner's Choice
• training of new & existing Finance & Procurements users
• liaising with colleagues around the business on systems development required for integrations
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• support the Group Finance teams to provide the best experience to owners
• support the Finance team to provide the best experience to owners
• providing system support to Finance & Procurement users according to agreed policies & procedures
• taking ownership of the Financial queries regarding the internal booking system and resolving any technical issues
• enhance service to owners to achieve best in class documentation and service for financial related information
• enhance service to owners to achieve best in class documentation and service for financial related in formation
• providing reporting expertise to meet users’ reporting & data requirements
• owner and Customer communication to be consistent with company values at all times
• supporting the Finance Systems Manager in regular system administration activities
• enhance service and communication to customers achieving best in class documentation and service
• familiarisation with Sykes use of the finance systems from an end-user perspective
• your role will include identifying, sharing and spreading best practise throughout the business, and demonstrating excellent teamwork. You will ensure that all decisions are based on the achievement of the Company Strategic Pillars
• assist in improving processes across the company to increase efficiency
• best Platform
• acquire an in-depth knowledge of all functional administrative matters regarding the finance systems and related operational systems
• work with the data and platform development team in relation to the acquisitions
• maintain the configuration of the accounting system, working alongside the Finance Systems Manager and third-party support partner
• work with the data and platform development team to drive improvements and efficiencies in the current systems and processes
• liaise with the third-party support partner on issues as required
• general
• perform regular data integrity check routines to ensure external data feeds are complete and accurately posted into the finance system
• working with the existing M&A team to integrate the accounting systems of new business segments into the back office software through specifying, developing and testing any new system developments that are required
• provide support with integrating the Group businesses, acquisitions and review of / changes to processes
• provide support with integrating the acquisition and review processes
• perform regular integrity check routines within the finance system to ensure transactions are complete and correctly posted
• working alongside the development team and within the Tribes structure to specify the accounting requirements of any new developments, using user stories
• provide data as per audit requests and to other external stakeholders
• responsible for day-to-day support of the finance system, providing first-line support to end-users
• take a proactive approach to developing the internal systems where you see improvements, to increase efficiency
• liaison with other departments generally, supporting ad-hoc system requests as required
• provide support to finance team and other departments with ad-hoc requests
• train new & existing end-users on functionality and enhancements
• supporting external audit requirements
• working with external advisors in order to complete any initial accounting and legal requirements
• liaising with other departments and supporting ad-hoc requests
• the role will be the primary provider of 1 - level support, training & reporting support. The role holder will be required to work closely with teams across the Finance function & the wider business
• you should be able to pro-actively develop and improve business processes whilst maintaining the Company’s professional image
• working with the existing team to support internal audit requirements
• working with the existing team to support projects and other aspects of financial reporting
• assist in improving processes across the company to increase efficiency & controls

Requirements

• accounting systems end user support
• master data maintenance
• attention to detail
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• friendly approach to all members of the organisation
• takes ownership
• highly self-motivated and proactive
• maintains focus under pressure
• professional approach and attitude
• we know what kind of people we want in our team and our next Systems Accountant should be someone who shares in our passion for innovation, who can hit the ground running sharing their expertise and drive forward our culture of progression and forward thinking
• demonstrates a positive attitude
• issue ownership
• maintain focus under pressure
• accounting qualification or training for qualification e.g., ACA/ACCA/CIMA
• all we ask is you have the following:Achieved or nearing completion of an accounting qualification e.g., ACA/ACCA/CIMA
• ability to prioritise tasks under changing priorities
• accounting: 1 year

Earnings for position systems accountant

Current offers for the position:

Responsibility

• resolving Customer and Owner queries via workflows, e-mails, and phone calls
• completion of the Customer Debt Reports and collecting debt daily
• processing Customer refunds/discounts/amendments
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• processing of funds received from our partners
• responsible for reconciling the key partner control accounts on a daily basis eg Airbnb
• the completion of tasks associated with the conclusion of monthly Owner payments and statements
• responsible for downloading and analysing data from the third party sites
• assisting with Owner withdrawals as and when required
• responsible for posting relevant journals in the accounting system
• assisting with Change of Ownerships as and when required
• assisting with Owner Special Instructions as and when required
• pro-actively liaising with other areas of the business to ensure the best service is provided to our Owners and Customers
• identifying any opportunity for efficiencies and working with the relevant parties to implement
• processing and sorting outgoing external mail
• ensuring all processes and procedures relating to the key partners are fully documented
• ad-Hoc duties as identified by the Finance Manager and the Customer and Owner Finance Team Leaders
• producing relevant regular reporting as required on the control accounts
• any other duties are within the scope, spirit and purpose of the job as requested by your line manager
• providing relevant support for the internal audit, the external audit and any other third party audits
• ad-hoc duties as identified by the Financial Accountant, Senior Financial Accountants and Financial Controller
• responsible for pro-actively investigating any discrepancies in the control accounts and agreeing a resolution with third parties and other teams across the business
• liaising with third parties and other team across the business on any proposed amendments to the partner process to ensure all stages of the process operate correctly and efficiently
• any other duties as are within the scope, spirit and purpose of the job as requested by your line manager
• the role will also include assisting with the wider general day to administration activities of the Finance Administration Team

Requirements

• highly self-motivated and proactive
• professional approach and attitude
• by y and showcasing a devotion to , we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike
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• strong communication and interpersonal skills
• takes ownership
• excellent telephone manner
• the role will also include assisting with the general day to day administration activities of the Finance Administration Team
• maintains focus under pressure
• ability to prioritise and organise workloads
• demonstrates a positive attitude
• ability to work on their own and as part of a team
• attention to detail
• friendly approach to all members of the organisation
• management: 1 year
• we are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success
• showcasing strong communication, expert eye for detail and an excellent telephone manner, you will be reporting into the Customer and Owner Finance Team Leaders and responsible for customer work streams, including the completion of the daily customer balance report including low deposit bookings, completing customer workflows for refunds, call backs, incoming emails internally and externally, chargebacks and resolving general customer queries
• job Types: Full-time, Temporary contract
• contract length: 8 months

Earnings for position finance administrator

Current offers for the position:

Responsibility

• paying a salary of up to £24,400 per annum
• plus access to our annual STIP scheme with an additional 5% of your salary
• A flexible hybrid-working policy
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• an enhanced maternity and paternity policy
• un-rivalled personal development
• numerous wellbeing initiatives
• study support for additional qualifications, courses and accreditations
• work as part of the regional marketing team to generate new ideas for driving owner leads for each brand to grow our portfolio
• organise, set up and attend a number of events and trade shows each year, representing each of our brands
• monitor and report on competitor activity

Requirements

• experience of working as part of a marketing team, with a minimum of 1-year professional marketing experience
• experience of working as part of a marketing team
• outstanding communication skills both written and verbal
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• outstanding communication skills – both written and verbal
• strong problem solving skills
• strong problem-solving skills
• excellent negotiation skills with a commercial mindset
• excellent negotiator with a commercial mindset
• able to build, manage and maintain strong relationships
• IT literate and able to quickly learn new skills
• IT literate and able to learn new skills
• digital marketing: 1 year
• ability to understand and market key USP's of each Brand
• ability to understand and Market the Unique Selling Point of individual Brands
• marketing: 1 year
• positive, forward thinker with a “can-do” attitude
• ability to work on own initiative
• by Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike
• full Driving Licence and access to a car
• strong copywriting skills

Earnings for position marketing executive

Current offers for the position:

Responsibility

• managing the smooth running of our Laundry Operation, through effective rota planning and training, development and management of the Laundry Team, including linen delivery as appropriate
• ensuring all Linen is cleaned to a high standard and ready for the Housekeepers and Cleaners to collect in a timely manner, ready for check-in for our guests, positively impacting customer NPS and owner feedback
• ensuring all linen and towels are maintained to a high standard and anything which does not meet our standards is replaced
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• manage stock levels and ensure all linen is packed and ready for housekeepers to take to properties
• keeping up to date with all stock controls and updating records accordingly
• any other duties required, as requested by the Property Services Manager
• effective Rota planning and ensuring shifts are adequately covered at all times
• ensuring all equipment is maintained and always functioning as expected
• managing stock levels and ensuring any additional items required are ordered in a timely manner to ensure all laundry requirements can be met at all times
• ensuring adequate office staffing and rota coverage

Requirements

• customer Manager / Owner Manager / Ops Manager / Team Manager / Call Centre Manager
• by y and showcasing a devotion to , we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike
• strategic SEO expertise demonstrated by delivering successful campaigns in a previous role
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• paying a salary of £25,000-28,000 per annum working 37.5hours per week, Monday-Saturday
• be able to work as part of a team
• A proven track record of managing, leading, and engaging with stakeholders across a large business
• plus access to our annual STIP scheme up to 10% of salary
• previous experience of Managing a team
• the ability to communicate clearly
• 33 days annual leave including bank holidays
• high level of attention to detail
• plus an additional day off for your Birthday
• remaining calm under pressure
• plus an additional two volunteering days per year
• ability to work on own initiative
• flexible attitude to work and working hours
• personal development and opportunities to be recognised
• strong problem-solving skills
• we are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success
• numerous dedicated wellbeing initiatives and access to 24/7 mental health support
• IT literate and able to update stock controls
• full Clean driving licence
• with a clear passion for SEO and a desire to share knowledge and ambition, this is a fantastic opportunity to develop a best-in-class SEO function that drives results against aspirational targets

Earnings for position manager

Current offers for the position:

Responsibility

• A desire to work in a Customer Service or Customer Support position
• IT Literate
• attention to detail
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• excellent written skills
• quick thinker
• good communicator
• good listener
• liaising between our Customer and Owner base, you will be taking charge in owning and resolving any issues before, during or after a holiday takes place building long standing, trusting relationships and ensuring issues are resolved quickly and seamlessly
• previous experience in a customer-facing customer service role in a contact centre environment
• day to day you will ensure we are providing crucial communications, efficiently and professionally, to all contacts, whilst delivering our gold-standard level of service
• monitor property booking performance and carry out regular performance-based checks to ensure property owners meet their income and booking projections
• any other duties as are within the scope, spirit and purpose of the job
• A typical day will see you ensure our Customers and Owner's journey with us exceeds their expectations, using a proactive approach and using in-depth knowledge of Sykes processes
• in return, you will gain your Level 2 Apprenticeship programme and study towards a full standard Customer Service Practitioner, partnering with the Cheshire College, South and West

Requirements

• deliver outstanding customer service in every interaction and going the extra mile for our customers
• joining our team on 26th June or 03 July 2023 during a 12 month Apprenticeship
• resolve customer/owner issues in a timely manner and in line with the overall Company Guidelines
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• paying a salary of up to £16,500 per annum
• adhere to all Customer Support Team and Company procedures
• effectively communicating with customers, both internal and external
• plus an additional day off for your Birthday
• any other duties are within the scope, spirit and purpose of the job as requested by your line manager
• plus an additional two volunteering days per year
• A flexible hybrid-working policy
• customer service: 1 year
• numerous wellbeing initiatives
• on-site gym at our Chester HQ
• job Types: Full-time, Fixed term contract
• job Types: Full-time, Permanent
• contract length: 12 months

Earnings for position customer advisor

Current offers for the position: