account manager
Responsibility
- the role is client facing and focused around building client relationships through business support and brand offerings
- develop and nurture strong lasting client relationships, providing value to our salons
- organise brand events co-ordinated with seasonal launches and key retail periods
Show more +13 - as a SWAY Account Manager you would be required to build the day-to-day relationships with key existing salons while responsible onboarding new salon partners
- identifying key opportunities within the territory to elevate and accelerate growth with both new and existing salons
- accountable for achieving set revenues and defined KPIs within the territory, tracking, analysing, and reporting accordingly
- identify opportunities to up-sell and link-sell to develop the brand within the UK market
- support clients through the implementation of key promotional and marketing activity to generate brand loyalty, sales growth and meet brand objectives in line with SWAY's strategy
- manage diary and journey plan effectively to ensure maximum productivity
- support client with appropriate budget, loyalty tiers and business focuses
- support and implement social media strategies with salons with SWAY's marketing team as well as being involved in unique content creation for the salon professional division
- ensure brand executions in salon and in accordance with new launches and promotional calendars, applying best practices to window and in salon retail areas
- develop internal network and relationships to support key activity, such as partnering with the marketing and educational team
- attendance and participation in team and sales meetings and events
- collaborate effectively and enthusiastically within the business
- foster a culture of creativity and excellence
Requirements
- proven account management or other relevant experience within the hair industry
- experience in delivering client-focused solutions based on customer needs
- entrepreneurial and results orientated mindset
Show more +11 - understanding of social media and how to utilise for commercial benefit
- excellent communication, influencing and negotiation skills, with the ability to drive and influence
- ability to engage, create and deliver presentations tailored to the audience needs
- A high level of verbal and written communications skills
- ability to work under pressure within deadlines with excellent organisational and time management skills
- hair or Beauty Account Management: 2 years
- highly adaptable to change, with the ability to work autonomously
- hair or Beauty Field Sales: 2 years
- desire to continuously learn and develop
- enthusiastic and hands-on style, with a can-do attitude
- demonstrates passion for the SWAY brand and products
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