SURE MAINTENANCE

Responsibility

• carrying out heating and hot water installations works on properties across the region
• ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards
• once you have completed a full induction, you will be attending tenants’ properties to complete allocated gas installation works and are looking for ACS qualified gas installation experience in domestic heating and hot water systems
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• with a friendly and professional attitude, you will build strong relationships with our clients and their tenants, ensuring all works meet the required standards
• if you believe you have the relevant skills, knowledge, and experience to join our team at Sure Maintenance, please apply by submitting your CV confirming your current salary

Requirements

• plumbing: 1 year

Benefits

• fuel card

Earnings for position gas engineer

Responsibility

• assisting engineers on site when required
• any other duties commensurate with the role
• providing technical support to engineers and office
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• provide technical support to gas engineers over the phone when required
• deliver Tool Box Talks
• first escalation point for tenant issues and complaints

Requirements

• plumbing: 1 year

Benefits

• fuel card
• company car

Earnings for position supervisor

Responsibility

• environment
• ability to work to deadlines
• issuing and recording Purchase order books
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• work with Credit Controller to resolve any Sales invoices queries
• efficient posting of purchase invoices on Vixen Accounts accurately
• liaising Face to Face/Email/Telephone with CM's regarding purchase order queries and invoice queries as and when required
• assisting with any other duties that may arise within the finance department
• filing of purchase orders in numerical order
• prepare invoice applications and send to the client on an agreed timescale

Requirements

• experience of volume/accuracy focused, busy finance or administrative role
• ability to manage own workload
• work experience Experience of volume/accuracy Experience in social housing
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• focused, busy finance department
• attention to detail
• technical / IT knowledge Good knowledge of Microsoft Spread sheet design and data
• enjoys working in a large team environment
• excel manipulation
• good typing/keyboard skills Have used Vixen Software accountancy programme
• keen to progress in Sure, undertake further training and take on more responsibilities
• you must have excellent communication skills within a customer focused environment
• you will be a highly organised administrator and a team player
• be able to thrive in a demanding and dynamic environment

Responsibility

• develop and maintain relationships at all levels within client accounts
• facilitate internal stakeholders to work towards performance targets
• ensure service is delivered on a client-by-client basis, meeting agreed SLA’s
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• ensure all data required for performance reporting, KPI reporting, identifying growth opportunities is captured
• positively influence client perception of service
• work closely with a range of departments within Providor including the Finance and Field Operations team
• take ownership of services provided to clients and contribute to the day to day running of the accounts
• work with Billing Manager to ensure invoicing targets are met
• work with data team create reports, present and interpretation of data to SLT
• work with Field Operation Teams to ensure capacity is declared correctly, and related processes are followed
• work with Field Operation Teams to reduce aborts
• work with Business Support Teams to reduce reschedules and cancellations
• work closely with Operational Team to improve service performance
• an innovative mind – going above and beyond for the client and always looking to find new ways to deliver solutions resourcefully, and in a smart way
• attend client meetings, which may involve national travel

Requirements

• operations / contract management: 1 year
• contract management: 1 year
• job Types: Full-time, Permanent

Responsibility

• sure Maintenance Ltd, part of the Sureserve Group, is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations
• they are looking to recruit conscientious and enthusiastic Helpdesk Administrators to join their existing team looking after their social housing clients
• you will be required to provide outstanding contract support and customer service on a busy helpdesk providing gas servicing and repairs
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• you will be required to provide outstanding contract support and customer service on a busy helpdesk providing gas servicing, repairs and installations
• helpdesk Administrators are a key part of the team providing frontline support and customer service, so they are keen to attract motivated and enthusiastic recruits, wanting to work for a leading gas contractor

Requirements

• you must have excellent communication skills within a customer focused environment
• the ability to communicate with clients, residents, engineers and management effectively
• you will be a highly organised administrator and a team player
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• be able to thrive in a demanding and dynamic environment
• experience of domestic gas administration or similar is highly desirable but not essential
• outstanding customer care skills and a professional approach
• you must be IT literate with experience in MS Office and have the ability to learn new systems quickly