STORAGE VAULT

Responsibility

• deliver exceptional customer service in line with company expectations
• deliver Storage Vault / CoVault enquiry process through different mediums of enquiries , ensuring a high conversion rate
• increase the site revenue by effectively delivering the company debt management process
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• work with management & onsite staff to create a positive teamwork culture
• effectively and efficiently work towards, and achieve, individual KPI’s and have a positive impact on overall company revenue
• be target driven and show ability to increase performance & skills while developing through company Competency Levels
• deal with any customer complaints or challenges effectively as a first point of contact
• be a champion representative of the Company Brand for all customers
• follow site maintenance and H&S standards ensuring all relevant audits are carried out in a timely manner and site standards are kept in line with company expectations and brand

Requirements

• customer focused, always putting the customer at the heart of every decision you make
• great communications skills, and ability to adapt to your audience and build relationships
• self-motivated, great time keeping, with the ability to prioritise key tasks
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• target driven and focused on achieving KPI’s for the Site Team
• effective Team Player who can help other aid others in working towards set goals
• proactive attitude to look out with the norm and build your business and brand
• sales, Retail & Customer Support Occupations: 2 years
• telephone Sales: 1 year
• customer Service: 2 years

Earnings for position customer sales advisor

Responsibility

• take overall responsibility for increasing the performance of the Contact Centre
• take overall responsibility for the upkeep and maintenance of the sites
• coach, mentor and develop the site team to handle customer enquiries through multiple channels
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• lead by example, taking the lead in sales whilst championing the Storage Vault sales and service guidelines
• lead employees in a Performance management culture, driving the sales team against agreed Quarterly objectives
• encourage and develop your team to deliver exceptional customer service in all interactions with customers and suppliers
• provide effective positive feedback, through employee recognition
• takes responsibility for ensuring that each lead is responded to in an accurate manner, taken through the company enquiry process with a high conversion rate
• consciously create a workplace culture that is consistent with the overall organisation’s cultures and values
• analyse current KPI trends along with price information and to develop strategies that will improve the overall profitability of the site
• the role will deal with new storage enquires that come through via telephone, email & live chat, as well as dealing with existing customers
• maintain a high level of standards, ensuring a consistency and professionalism in the appearance of the site, the appearance of the employees and upkeep of the units
• input to the regional team, sharing best practice and supporting others regularly

Requirements

• natural sales coach, who leads by example. and is able to develop others
• natural leader, who enjoys the responsibility of full ownership of your site
• great communications skills, and ability to adapt to your audience and build relationships
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• self-motivated, great time keeping, with the ability to prioritise key tasks
• customer centric, always putting the customer at the heart of every decision you make
• proactive attitude to look out with the norm and build your business profitability
• management: 2 years
• customer service: 2 years
• contact Centre: 2 years

Earnings for position contact centre manager

Responsibility

• take overall responsibility for increasing the performance of the site
• take overall responsibility for the upkeep and maintenance of the site
• coach, mentor and develop the site team to handle customer enquiries through multiple channels
  Show more +9
• lead by example, taking the lead in sales whilst championing the Storage Vault sales and service guidelines
• lead employees in a Performance management culture, driving the sales team against agreed Quarterly objectives
• encourage and develop your team to deliver exceptional customer service in all interactions with customers and suppliers
• provide effective positive feedback, through employee recognition
• takes responsibility for ensuring that each lead is responded to in an accurate manner, taken through the company enquiry process with a high conversion rate
• consciously create a workplace culture that is consistent with the overall organisation’s cultures and values
• analyse current KPI trends along with price information and to develop strategies that will improve the overall profitability of the site
• maintain a high level of standards, ensuring a consistency and professionalism in the appearance of the site, the appearance of the employees and upkeep of the units
• input to the regional team, sharing best practice and supporting others regularly

Requirements

• natural sales coach, who leads by example. and is able to develop others
• natural leader, who enjoys the responsibility of full ownership of your site
• great communications skills, and ability to adapt to your audience and build relationships
  Show more +6
• self-motivated, great time keeping, with the ability to prioritise key tasks
• customer centric, always putting the customer at the heart of every decision you make
• proactive attitude to look out with the norm and build your business profitability
• management: 2 years
• retail sales: 2 years
• customer service: 2 years

Earnings for position site manager

Responsibility

• undertaking general caretaking and cleaning duties including cleaning storage units ready for rent, litter picking and moving general waste
• some grounds maintenance tasks when required to include lawn mowing, hedge trimming and general upkeep
• completing general site audit and H&S checks
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• ensuring tools and equipment are maintained in a suitable condition
• maintain a high level of standards, ensuring a consistency and professionalism in the appearance of the site by reporting any issues in a timely manner

Requirements

• experience in a similar role or completing similar tasks
• some experience of working to deadlines and prioritising work loads
• working knowledge of Health and Safety legislation
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• practical experience in operating hand tools and light machinery
• good communication and customer care skills
• facilities maintenance: 3 years

Earnings for position caretaker

Responsibility

• take responsibility for health and safety in the workplace, ensuring all checks are completed in a timely and regular fashion to ensure a safe working environment

Requirements

• natural sales coach, who leads by example and is able to develop others
• natural leader, who enjoys the responsibility of full ownership of your site
• great communications skills, and ability to adapt to your audience and build relationships
  Show more +6
• self-motivated, great time keeping, with the ability to prioritise key tasks
• customer centric, always putting the customer at the heart of every decision you make
• proactive attitude to look out with the norm and build your business profitability
• customer Service: 2 years
• team leader: 1 year
• sales: 2 years