STAYCOTSWOLD

Responsibility

• a) providing a high quality service to StayCotswold guests, including responding to booking enquiries, processing booking information, updating all necessary parties and recording the transaction in the appropriate systems, and dealing with guest and owner queries relating to these bookings
• updating and reconciling relevant booking and finance systems
• first point of contact for all incoming telephone calls and incoming emails
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• responding to telephone, internet and email enquiries from guests by answering their questions about properties, prices and availability within agreed timescales
• following up with guests who have not booked or responded, within agreed timescales, in order to maximise every sales opportunity
• handling any guest complaints that may arise and ensuring that the StayCotswold Directors, Housekeepers and Property Owners, as necessary, are updated with feedback
• taking and refunding security deposits

Requirements

• good GCSE results
• good A-level results
• proven experience in a customer-facing environment and ability to work with numbers
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• professional with a passion for delivering exceptional customer service
• previous sales and finance experience desirable but not required
• numeracy literate and comfortable working with numbers
• can-do attitude with a focus on problem solving
• proof of right to work in the UK
• patient and empathetic
• excellent telephone and email manner – articulate, friendly and polite
• attention to detail
• self-driven, able to achieve and deliver on your own initiative, occasionally working on your own from the office
• ability to retain a substantial amount of property information, policies and procedural guidelines
• customer service: 1 year

Earnings for position customer service assistant