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S&L is looking for employees for positions:
customer service assistant
customer service assistant
hr generalist
warehouse manager
engineering apprentice
company accountant
production engineer
quality manager
Responsibility
managing and inputting customer orders, updating systems and preparing export documentation, invoices, packing lists etc. for customs clearance
forming excellent working relationships with both internal and external customers to ensure the highest level of customer satisfaction
managing any issues raised and resolving where manageable or escalating where appropriate
collaborating with various internal departments to provide the best possible customer service
providing assistance to resolve issues and queries over the telephone
demonstrating an acceptable level of product and process knowledge to confidently manage customer interactions
being the first point of contact for customers, you will identify the customer's needs, and match them to solutions, ensuring all customers receive a prompt and efficient response