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SHIPLAKE MEADOWS is looking for employees for positions:
general manager
general manager
Responsibility
you have the ultimate responsibility for the commercial success of the village
manage health, safety and other risk activities across all Village Activities
the General Manager will ensure all milestones on the pre-opening timeline are completed to the Audley Standard, on time and within budget
people leadership through a ‘Heads of’ team, managing a small team. Engagement and Communications will be one of your key KPI’s as a measure of success
responsible for the maintenance of all Accounts, HR, Care and epos systems
ensuring the delivery of an exceptional service to owners and external customers within the estate, F&B, Leisure Club. You won’t accept complacency and substandard service levels
maintain a visible and high-profile presence within the village through engagement with owners through ‘Owner Forum’s to drive a collaborative approach and continually improve both the estate and the services owners and visitors receive
working closely with the Group Marketing Team to promote activities to owners onsite but also to external customers in the community, promoting the village, actively participating in network events and supporting these on occasions from within the village to improve relations within the local community
Requirements
experience of commissioning a new property within a Hospitality or Care setting is desirable
experience with a variety of HR and Accounts Systems including BMS or Property Management Systems
the ability to demonstrate effective communication to deliver exceptional service for owners and customers
experience of delivering a premium or luxury hospitality service, with an eye for detail to identify areas for improvement and manage people to high standards of service
the ability to balance conflicting priorities, workloads and demands from team members but also owners
knowledge and experience of legislative requirements such as COSHH, Fire Safety, Food safety, Health & Safety, and Safeguarding of our owners
experience of leading continuous improvement to deliver exceptional service. You will help the teams within the business to work together to achieve their common goals
experience of dealing with premium customers who have high expectations in terms of services on offer. You will understand how to consult with them over the services that they would find beneficial but also how to resolve any issues