SHIA GLAZING

Please AVOID this company. We had such a bad experience with Scott, and it’s now come to light after doing a bit of digging with his previous customers from a housing estate in East Ardsley that I wasn’t the only one! Running my own business for so long, I could not believe the customer service I was provided with.

Scott was assiduous in the beginning, which is why we chose him – we thought it would be this same experience the whole way through the job – in fact it was quite the opposite.

18th March we sent our deposit for our composite door. The order form was sent to us with all our requirements and the turnaround time noted on the paperwork by Scott was 2-3 weeks. He had promised to push it through as an urgent job as the old door we were replacing was the only access to the property and needed urgent attention.
From then on it was excuse after excuse and multiple cancellations – Door was damaged upon collection, Ordering a new one, Van broke down, He forgot he was on holiday for a week, Family member died etc etc.

11th June it was finally fit after trying to cancel AGAIN – 3 month after our order after promising within 3 weeks urgent turnaround!

Our tenant had already wasted multiple days holiday on Scott and we were not prepared to be cancelled on again so we demanded it was installed the day he proposed. I was sent the photos of the completed door and when I questioned where the chrome house numbers were that was supposed to be on the door on order his excuse “totally forgot and I have left” and “nobody orders numbers these days” (Yes but I did so they should be on there). I really had no words left for this guy!

This guy does not know how to run a Business and after the type vocabulary used towards us as a customer i.e. “Pal” and “It’s on the pi$$” and begging for payment 5 minutes after he completed the job stating he “needed the money” – We hadn’t even checked the door even worked, not to mention the job was incomplete! We were willing to give him further work by way of new windows at the property but we soon changed our minds!

The vibes we get from this company is he is robbing Peter to pay Paul! I have already warned a customer from using him and will continue to do so to avoid anyone else the headache that we suffered.