SENSE IT SUPPORT AND SERVICES Salary
6 WEST STREET RINGWOOD BH24 1DZ UNITED KINGDOM
TIN: 11005194
SENSE IT SUPPORT AND SERVICES Premium profile inactive Premium profile inactive
Earnings on positions in SENSE IT SUPPORT AND SERVICES
SENSE IT SUPPORT AND SERVICES is looking for employees for positions:
support engineer
Working hours
- full-time
Responsibility
- diagnosing and resolving technical issues on your own and as part of a team
- assist with troubleshooting and resolving infrastructure issues
- handling escalated calls from first line members
- handling first line support calls/emails, as required, to assist in busy periods / when covering leave
- log calls via the helpdesk software, keeping tickets up to date
- provide support to customers via telephone, email and remote control
- take ownership of customer tickets and be proactive when dealing with their issues
- ensure all requests meet or exceed contractual Service Level Agreements
Requirements
- two to four years in a second line technical support role
- good understanding of Managed and Outsourced services
- comfortable using remote support tools such as Logmein
- good understanding of file and folder permissions
- strong knowledge of Microsoft 365 and Exchange email services
- strong knowledge of Microsoft Windows desktop technologies
- board knowledge of printers
- good knowledge of IT infrastructure, servers, networks and firewalls
Earnings on positions in SENSE IT SUPPORT AND SERVICES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2250 £