SAPPHIRE COMPUTER SYSTEMS  Salary

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46-54 HIGH STREET INGATESTONE CM4 9DW UNITED KINGDOM
  http://www.sapphire-it.co.uk
TIN: 02900776
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SAPPHIRE COMPUTER SYSTEMS
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SAPPHIRE COMPUTER SYSTEMS is looking for employees for positions:

3rd line support engineer

  • 3rd line support engineer
  • senior finance manager
  • sales account manager
  • developer
  • business development manager
  • contract manager
  • programme manager
  • account manager
  • it support technician

Working hours

  • full-time

Requirements

  • proficient in Microsoft M365 suite, including SharePoint Online, Microsoft Teams, OneDrive, Exchange Online, and related services
  • in-depth understanding of Microsoft Azure services, including virtual machines, networking, security, and identity management
  • strong problem-solving and analytical skills to diagnose and resolve complex technical issues
  • excellent communication skills, both verbal and written, to interact with stakeholders, team members, and end-users
  • ability to work collaboratively in a team environment, sharing knowledge and providing mentorship when needed
  • familiarity with PowerShell scripting and automation to streamline processes and tasks
  • experience with ITIL practices and incident management frameworks
  • exceptional customer service orientation, ensuring a positive user experience throughout the support process

Education

  • minimum of 5 years of experience in a technical support role, with a focus on M365, SharePoint, and Azure products
  • microsoft certifications, such as MCSA/MCSE/Microsoft 365 Certified: Enterprise Administrator Expert, are preferred
  • this position requires the incumbent to be working from the UK head office located at the Shard between business hours to support office clients and our other regional locations
  • travel required

Responsibility

  • respond promptly and effectively to escalated technical issues related to M365, SharePoint, and Azure, providing timely resolution and minimizing downtime
  • keep up-to-date with the latest Microsoft technologies and best practices, ensuring the organization stays aligned with industry trends
  • maintain comprehensive technical documentation, including troubleshooting guides and standard operating procedures
  • act as a subject matter expert and provide knowledge sharing sessions for team members and end-users