service advisor
8 the last 274 days, recently 2023-09-19
Responsibility
- mansfield Toyota | Aftersales
- job Title
- we have a vacancy at Toyota Mansfield for a Service Advisor
Show more +18 - service Advisor
- about the role
- business Area
- an exciting and great opportunity within the Ron Brooks Contact Centre has arisen
- aftersales
- reporting to
- sales Manager and Service Manager
- about you
- job Overview
- the successful candidate will need be self motivated, driven and have a can do attitude
- customers will spend more time with the service department than sales during the life cycle of their vehicle
- have experience within the Motor trade or a Contact Centre Environment
- as a Service Advisor, you will be in a key customer-facing position
- working to start a successful dynamic team working along side the Group Aftersales Manager and department leaders, the main responsibilities are to drive performance day to day and to ensure the business is achieving and exceeding the Aftersales and Manufacturers KPI’s
- ron Brooks values
- when customers need help with aftersales, you’ll be their connection to the Toyota brand and values
- in addition to this developing and working with the existing team and driving them to the next level in both performance and customers service skills
- you’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved
Requirements
- IT skills
- previous customer-focused work experience is advantageous, however no specific industry experience is required
- extremely organised, with great attention to detail
Show more +11 - location of Centre - Ilkeston Derbyshire
- flexible, proactive and hard-working
- A full UK driving licence
- strong people skills – you’re approachable and enjoy assisting colleagues
- eligibility to work in the UK
- curious, keen to learn and apply your learning in helping customers and colleagues
- flexible to work hours required to carry out the role effectively and travel
- thrive in a busy, high-pressure environment
- this role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
- service advisor: 1 year
- service advisor: 3 years
Benefits
- company car
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