RIVIERA EXECUTIVE TRAVEL Salary

Rating of the company
based on 0 evaluations
6 reviews in total
  Welwyn
113 -115 CODICOTE ROAD WELWYN AL6 9TY ENGLAND
  http://rivieratraveluk.co.uk
TIN: 08203534
  Other service activities
Rating of the company
based on 0 evaluations
6 reviews in total

Earnings on positions in RIVIERA EXECUTIVE TRAVEL

Estimated salary

£ 4166

Median salary at RIVIERA EXECUTIVE TRAVEL

£ 2166 Lowest salary
£ 3499 The average salary
£ 4166 Highest salary

RIVIERA EXECUTIVE TRAVEL is looking for employees for positions:

customer service manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • call listening and side by side call monitoring
  • conduct monthly 1-1’s with each Customer Service Executive
  • analyse data for your team identifying trends and opportunities
  • recruitment and onboarding of new team members
  • motivating and driving the team to achieve best results and share “best practice” with peer group
  • being the escalation point for all Customer Service Executives, answering any technical questions from customers and being comfortable handling challenging situations
  • undertake Real Time Management of Call Queues and Customer Service Executives
  • take customer Contacts for One hour per month as if a Customer Service executive

Requirements

  • retail sales: 1 year
  • customer Service: 1 year

accounts payable manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • own and be accountable for the Accounts Payable function
  • lead, Manage and develop three Accounts Payable Assistants
  • work collaboratively with colleagues across the business and our suppliers to deliver a high quality service
  • lead our relationship with Kefron AP system vendor
  • proactively manage suppliers, resolving queries and ensuring timely and accurate payment of amounts due
  • ensure supplier statements are reconciled and follow up actions taken promptly, including monitoring and recovering debit balances
  • forecast and monitor foreign currency requirements. Work with Finance team colleagues to ensure sufficient funds purchased on a timely basis to cover AP requirements

Requirements

  • previous experience of leading an Accounts Payable function is essential
  • experience of working with complex accounts and multi-currency invoicing is desirable
  • ability to work in a fast-paced environment, dealing with large volumes of invoices
  • capable of working to tight deadlines with a high degree of accuracy and close attention to detail
  • excellent written and verbal communication skills coupled with willingness to proactively seek views from colleagues and challenge constructively
  • kefron and Sage 200 experience is desirable. Appropriate training will be provided
  • accounts payable: 5 years

marketing executive

Working hours

  • full-time | Permanent

Salary

  • salary

Education

  • bachelor's

Requirements

  • A strong team player, great at building relationships
  • highly organised and efficient, with excellent time management
  • comfortable working under pressure, and to tight deadlines
  • great communication skills, with a strong eye for detail
  • excellent literacy skills and proofreading ability
  • proactive, with a ‘can do’ attitude
  • A strong eye for, and a passion for good creative
  • previous experience working in Marketing within a multi-faceted role

Responsibility

  • ensure all Partnership activity is tracked correctly, with correct sources, links and phone numbers
  • keep the Pricing & Availability spreadsheet up to date
  • ensure key brand and campaign messaging is communicated throughout all Channel and Partnership marketing activity
  • supply images, copy and product information to Channel and Reader Offer partners as required to support marketing or promotional activity
  • work with the Channels Marketing Manager in partnership with the Channels team to deliver the marketing activity for each Channel that drive business growth
  • liaise with internal and external stakeholders to ensure partner competitions or promotions are set up correctly and tracked
  • support the delivery of the day to day Partnership advertising plan by briefing and proofing ads, supplements, emails and any other activity
  • provide support on the channels social media platforms, including scheduling posts as required

customer service administrator

Working hours

  • full-time | Permanent

Salary

  • salary

Education

  • A-Level or equivalent

Responsibility

  • dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers
  • ensuring customers pay their balances in a timely manner – chasing where necessary
  • assist with Travel document process, liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documentation for their holiday
  • ad-hoc queries and requests from within the Customer Experience team
  • admin duties – room and flight requests understanding the customers needs and liaising with the hotel/product & transport departments to ensure we can meet the customers requirements and they have any relevant additional costs
  • action cancellations in line with company process ensuring all elements of the holiday is cancelled and the customer has a correct cancellation invoice
  • handling late booking requests including approaching the relevant departments and liaise with suppliers to ensure we can secure the holiday
  • assist with Customer Relations issues and call outs in particular any changes to customers holiday arrangements ensuring they have all the correct revised information

Requirements

  • previous experience within a Customer Service environment would be preferable
  • ability to work in a fast paced environment with the ability to prioritise own workload
  • excellent communicator both verbal and written with good attention to detail
  • A good team player whilst able to work on own initiative
  • problem solving abilities with a pro-active approach and a positive attitude
  • good IT skills

sales manager

Working hours

  • full-time | Permanent

Salary

  • salary

Education

  • GCSE or equivalent

Responsibility

  • monitor at least 8 calls per month per agent, 4 of which should be side by side
  • conduct monthly 1-1’s with each Sales Executive
  • set Action plans for Sales Executives where required
  • analyse data for your team identifying trends and opportunities
  • recruitment of new team members
  • motivating and driving the team to achieve best results and share “best practice” with peer group
  • being the escalation point for all Sale Executives, answering any technical questions from customers and being comfortable handling challenging situations
  • undertake Real Time Management of Call Queues and Sales Executives

it support engineer

Working hours

  • full-time | Permanent

Salary

  • salary

Education

  • GCSE or equivalent

Responsibility

  • working with the team to provide a functional service desk, supporting users and logging incident tickets
  • participate in an On-Call Rota for out of hours cover
  • administration of Microsoft 365 to manage operations of the business
  • respond to incidents related to Endpoint device management and administration across our estate for internal users
  • managing User accounts for New/Existing/Old users, across the business using AD and Azure AD
  • managing Server estate – Patching, capacity management, backup/restore
  • monitoring and alerting of server infrastructure, as well as corrective maintenance
  • helping to perform Root Cause Analysis on problem tickets and to work to resolve the underlying issues

Requirements

  • incident Management / Triage
  • experience working with RBAC, VLANs and VPN configurations
  • modern Desktop Administrator - Endpoint device management / InTune
  • server-based client services
  • microsoft 365 administration – Exchange, SharePoint, Teams
  • powerShell scripting
  • active Directory exposure
  • exposure to public cloud computing- AWS or Azure – AZ-900

customer service executive

Working hours

  • full-time | Permanent

Salary

  • salary

Education

  • A-Level or equivalent

Requirements

  • customer service: 1 year

Responsibility

  • handling late booking requests including approaching the relevant departments and liaise with suppliers to ensure we can secure the holiday
  • ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre
  • admin duties – room and flight requests understanding the customers needs and liaising with the hotel/product & transport departments to ensure we can meet the customers requirements and they have any relevant additional costs
  • assist with Travel document process liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documents for their holiday

travel consultant

Working hours

  • full-time | Permanent
  • full-time

Salary

  • salary

Responsibility

  • identifying customer needs and matching them to a suitable product
  • building rapport with our customers and travel agent partners, by providing professional, informative, and courteous service throughout
  • receive inbound calls from our customers and continue to own the relationship with those customers
  • to make outbound calls to customers to follow up on potential bookings
  • make outbound calls to customers to follow up on potential bookings
  • to work closely with our North American sales team as well as our representatives in Australia, Europe, South Africa and beyond
  • updating our internal systems with accurate and crucial information
  • to handle and convert group enquiries, creating contracts and including the applicable group perks, taking lead ownership of the group

Requirements

  • impeccable verbal and written communication skills and strong attention to detail
  • A demonstrated passion for travel and ideally sales experience within the travel industry
  • thirst for knowledge and expanding your experience and skill set
  • thirst for knowledge and expanding your experience
  • A track record of building exceptional customer relationships within a customer service environment
  • capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly
  • capable of managing own workload within a fast-paced environment, whilst focusing on multi- tasking a diverse workload and prioritizing accordingly
  • able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life

junior graphic designer

Salary

  • salary

Education

  • bachelor's

Requirements

  • qualification in Graphic Design or similar field
  • expertise in the Adobe Creative Cloud Suite
  • an eye for creative excellence
  • excellent organisational and time management skills, comfortable working under pressure and to tight deadlines
  • great communication and interpersonal skills
  • great attention to detail with a focus on delivering high-quality work
  • A team player, with the ability to build strong working relationships
  • graphic design: 1 year

quality manager

Language

  • italian

Salary

  • salary

Requirements

  • 27 days holiday plus bank holidays
  • company Bonus 7.5%
  • holiday buy, option to purchase up to an additional 5 days leave
  • career Progression with access to Learnerbly, our digital learning and development platform
  • career Pathway, as the company grows, we want you to grow with us
  • employee Assistance Programme
  • access to a virtual dentist via the Toothfairy app
  • access to BenefitHub which gives hundreds of discounts from leading high street retailers, travel and entertainment companies

Responsibility

  • role: Product Quality Manager
  • build and maintain relationships with suppliers, regularly meeting with them to discuss improvements. Conduct overseas inspections and reviews to ensure service quality and compliance with health and safety standards
  • as part of Riviera’s long-term strategic growth, customer satisfaction, measured through our Net Promoter Score , is a critical metric
  • take responsibility for managing and maintaining all necessary health and safety compliance requirements for holiday suppliers. Ensure all records are up-to-date and that suppliers remain compliant with internal and external regulations
  • this role will drive continuous improvements to customer experience while also overseeing the health and safety compliance of our holiday suppliers

Earnings on positions in RIVIERA EXECUTIVE TRAVEL

Average salary in this position
Average salary in this position in the country
manager
4166 £
-19%
3382 £
quality manager
4166 £
1%
4174 £

National average salary

2950 £

Average salary in this company

3499 £