RESPOND SERVICES Salary
42 ROBJOHNS ROAD CHELMSFORD CM1 3DP ENGLAND
TIN: 04057376
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Earnings on positions in RESPOND SERVICES
RESPOND SERVICES is looking for employees for positions:
contact centre advisor
Working hours
- full-time | Permanent
Responsibility
- dealing with a large amount of incoming calls daily, customer queries regarding broken appliances via email and telephone
- meet personal/team targets, call metrics and handling quotas
- acknowledging and resolving customer complaints, via phone call, email requests
- keeping records of customer interactions, comments and complaints
- answering the telephone to make appointments for our engineers to repair customers’ domestic appliances that have developed a fault
- ordering replacement spare parts for engineers and customers
- checking spare parts or service availability
- processing forms, orders and applications requested by the Engineers
Requirements
- be able to show empathy and have a genuine desire to want to help customers
- want to develop and grow within a team
- be proficient at using computers
- be a fast learner and adaptable to learning bespoke software packages
- able to maintain customer confidentiality
- have the ability to remain calm under pressure
- quality focused
- you should have a good telephone manner and be able to communicate in all situations in a polite and professional manner