PROXIMO

Responsibility

• answer incoming calls within SLA and offer support to the caller to progress claims
• respect
• teamwork
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• provide regular updates to clients and work providers with the progress of their claim
• CVS is currently are seeking a great Customer Service Advisor to join our fast-growing team based in Chester paying up to £23k. You will be joining an upbeat, fun, work hard - play hard culture in a vibrant and positive office environment
• proactively view existing cases regularly and bring to a satisfactory conclusion
• identify cases which are not going to plan and taking ownership to bring back within SLA
• customers liaison via verbal and written communication with CVS work suppliers, clients/drivers, repair network, brokers, solicitors, third parties, insurers, engineers and rental suppliers to ensure that services provided are satisfactory and remain justifiable
• promote the CVS brand and effectively encourage conversions into the CVS Repair network
• to do this we strive to create an environment which is great for our people
• effectively persuade the customer to utilise the service offered by CVS and manage the claim in the most efficient and cost-effective way
• we want our people to enjoy coming to work, and to feel they can make a difference
• work as part of a team to manage and prioritise workload, ensuring work is completed each day
• update CVS systems with the status of claims and make accurate notes whilst ensuring additional actions are set in a timely manner
• we believe in treating our people well and showing them that they are what makes a company great
• always display a positive and professional attitude, promoting excellence within the CVS Team
• the role offers training and opportunities to progress within our business
• we have an exciting opportunity for a Customer Service Adviser to join our growing team in Complete Vehicle Support based in Chester
• as an award-winning company, here at CVS we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service
• communicate with customers using a variety of customer contact systems, including phone and email
• here at CVS, we are a close-knit team that take pride in our ability to deliver a first-class service to our customers
• provide customers and supplier partners with relevant information that is clear and accurate
• the successful Customer Service Advisor will have excellent communication skills, good time management, and be able to build a rapport with customers. In return for this, the Customer Service Advisor will receive some great benefits including
• deliver against a set of Key Performance Indicators that will be provided to you by your line manager
• constantly updating clients on the progress of their hire
• liaising effectively with the Claims department regarding the current status of the clients hire and arranging suitable vehicles
• provide a great customer experience that exceeds our business partners expectations, performance and customer satisfaction scoring
• keeping all relevant paperwork for vehicle and licensing files up to date with accuracy
• co-ordinating the deliveries and collections of vehicles to ensure the least cost to the business and the best use of resource

Requirements

• it is essential that the job holder has a basic understanding of general insurance & claims handling
• front line customer Service & support skills
• chester Zoo discounts
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• influencing and negotiating
• westfield health plan (including ….eg, eye/dentist etc
• retail cashback scheme
• numeracy and literacy to GCSE level
• smart/casual dress code
• computer skills
• ability to multi-task & deal with several actions/ cases simultaneously
• service reward scheme
• team working and working to tight deadlines in a busy office environment
• cycle to work Scheme
• customer service: 1 year
• free on-site parking
• excellent verbal & written communication
• 25 days holiday and Bank Holidays
• PLUS your Birthday off

Earnings for position customer service advisor

Current offers for the position:

Responsibility

• answer incoming calls within SLA and offer support to the caller to progress claims
• provide regular updates to clients and work providers with the progress of their claim
• CVS is currently are seeking a great Customer Service Advisor to join our fast-growing team based in Chester paying up to £23k. You will be joining an upbeat, fun, work hard - play hard culture in a vibrant and positive office environment
  Show more +13
• proactively view existing cases regularly and bring to a satisfactory conclusion
• identify cases which are not going to plan and taking ownership to bring back within SLA
• customers liaison via verbal and written communication with CVS work suppliers, clients/drivers, repair network, brokers, solicitors, third parties, insurers, engineers and rental suppliers to ensure that services provided are satisfactory and remain justifiable
• promote the CVS brand and effectively encourage conversions into the CVS Repair network
• effectively persuade the customer to utilise the service offered by CVS and manage the claim in the most efficient and cost-effective way
• work as part of a team to manage and prioritise workload, ensuring work is completed each day
• update CVS systems with the status of claims and make accurate notes whilst ensuring additional actions are set in a timely manner
• always display a positive and professional attitude, promoting excellence within the CVS Team
• as an award-winning company, here at CVS we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service
• the successful Customer Service Advisor will have excellent communication skills, good time management, and be able to build a rapport with customers. In return for this, the Customer Service Advisor will receive some great benefits including
• what does excellent customer service look like to you? What makes you tip at a restaurant? Do you dread ringing your internet provider if it ever cuts off?
• constantly updating clients on the progress of their hire
• liaising effectively with the Claims department regarding the current status of the clients hire and arranging suitable vehicles

Requirements

• it is essential that the job holder has a basic understanding of general insurance & claims handling
• front line customer Service & support skills
• chester Zoo discounts
  Show more +15
• influencing and negotiating
• westfield health plan (including ….eg, eye/dentist etc
• retail cashback scheme
• numeracy and literacy to GCSE level
• smart/casual dress code
• computer skills
• ability to multi-task & deal with several actions/ cases simultaneously
• service reward scheme
• team working and working to tight deadlines in a busy office environment
• cycle to work Scheme
• customer service: 1 year
• free on-site parking
• excellent verbal & written communication
• 25 days holiday and Bank Holidays
• PLUS your Birthday off

Earnings for position customer service advisor

Current offers for the position:

Responsibility

• assist in ensuring vehicles are clean & suitable for hire
• ensure all rental & supplementary paperwork is completed in full and accurately with all relevant signatures
• carry out driving licence/identification checks
  Show more +15
• respect
• obtain fuel receipts for any fuel transaction completed
• teamwork
• liaise with clients, Councils, testing depts. etc… in a polite and professional manner
• we currently are seeking a great Vehicle Delivery Driver to join our fast-growing team based in Airdrie paying £10.90/hour. You will be joining an upbeat, fun, work hard - play hard culture in a vibrant and positive office environment
• free on-site parking
• handle cash/cheques and obtain/issue receipts for transactions to & from Councils, Test depots, client’s where and when applicable
• to deliver & collect a range of vehicles to & from clients to a timely schedule, including attending taxi testing and Council appointments
• ensure re-fuelling of all vehicles is in line with company policy
• accurately complete driver timesheets for any task undertaken
• ensure appearance is to a high standard and Company uniform is worn at all times
• ensure health and safety and road legislation is adhered to at all times
• as an award-winning company, here at Proximo we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service
• the successful Vehicle Delivery Driver will have excellent communication skills, good time management, and be able to build a rapport with customers. In return for this, the Vehicle Delivery Driver will receive some great benefits including
• report any issues regarding vehicles, paperwork, licence checks etc… back to the Central Logistics Controller/Regional Manager in an efficient and timely fashion

Requirements

• westfield health plan (including ….eg, eye/dentist etc
• retail cashback scheme
• smart/casual dress code
  Show more +6
• service reward scheme
• cycle to work Scheme
• 25 days holiday and Bank Holidays
• delivery driver experience: 1 year
• PLUS your Birthday off
• driving: 1 year

Earnings for position delivery driver

Current offers for the position:

Responsibility

• this will include assessing liability, determining repairability of a vehicle and actioning in the best interests of all stakeholders
• to work actively and effectively to process accident claims as part of the company’s claims management procedures
• work within and provide support to all areas within the Operations Department
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• to work actively and effectively in order to process accident claims as part of the company’s claims management procedures
• chester Zoo discounts
• to manage workload effectively
• westfield health plan (including ….eg, eye/dentist etc
• to achieve and maintain company service standards
• retail cashback scheme
• CVS is currently are seeking a great Claims Handler to join our fast-growing team based in Chester paying up to £24k. You will be joining an upbeat, fun, work hard - play hard culture in a vibrant and positive office environment
• to achieve and maintain individual, team and departmental targets
• the main function of the claims team is to investigate liability and handle all aspects of a claim from receipt, through the repair process and on to completion/recovery of repair outlay
• smart/casual dress code
• complete regular updates to clients regarding the progress of their claim
• service reward scheme
• ensure notes on files are full and detailed in accordance with the actions taken on the file
• cycle to work Scheme
• from receipt of claim, arrange & monitor repairs through to completion. Contact points to include; referral source, customer, client’s own/third party insurer, approved repair centre and engineers
• working within and achieve service level agreements for individual Departments and
• working within and achieve service level agreements for individual Departments and Business Referrers
• free on-site parking
• working alongside Credit Repair funder to determine feasibility of recovery
• 25 days holiday and Bank Holidays
• PLUS your Birthday off
• as an award-winning company, here at CVS we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service
• the successful Claims Handler will have excellent communication skills, good time management, and be able to build a rapport with customers. In return for this, the Claims Handler will receive some great benefits including

Requirements

• strong empathy and communication skills
• able to communicate confidently and effectively with all customers and Referrers
• you will take responsibility of your pre-litigated files from start to completion
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• self-motivated, persuasive, confident, excellent time management demonstrating an understanding of urgency where required
• A confident Influencer and decision maker
• A driver with experience of the roads and road layout
• manage client’s expectations in relation to settlement of their case
• demonstrates ability to solve problems in a proactive manner
• you will use our in-house case management system and will liaise with clients, insurers, expert witnesses and solicitors
• you will be instructing experts and preparing court bundles
• actively embraces change, sees and acts on opportunities
• comply with CPD or other training requirements
• puts energy and focus into work where they can add most value and enables others to do the same
• claims Processing: 1 year
• customer Service: 2 years
• experience of motor claims is essential
• must have the ability to work effectively in a team with the passion and desire to contribute effectively to this vibrant and dynamic practice that offers excellent career progression opportunities
• carry out such additional administrative duties as required by the Practice Director
• handling files by way of obtaining medical reports, liaising with clients, disclosing reports and attempting to reach settlement or issuing cases in line with company expectations
• ability to make liability decisions confidently is essential
• to encourage and promote the image and ethos of the practice
• knowledge of ABI GTA and vehicle rates
• to ensure the confidentiality and security of all client documentation and information
• understanding of the claims process from cradle to grave

Current offers for the position:

Responsibility

• westfield health plan (including ….eg, eye/dentist etc
• retail cashback scheme
• assist in ensuring vehicles are clean & suitable for hire
  Show more +22
• ensure all rental & supplementary paperwork is completed in full and accurately with all relevant signatures
• smart/casual dress code
• carry out driving licence/identification checks
• service reward scheme
• respect
• obtain fuel receipts for any fuel transaction completed
• teamwork
• cycle to work Scheme
• we currently are seeking a great Vehicle Delivery Driver to join our fast-growing team based in Airdrie paying £10.90/hour. You will be joining an upbeat, fun, work hard - play hard culture in a vibrant and positive office environment
• liaise with clients, Councils, testing depts. etc… in a polite and professional manner
• free on-site parking
• handle cash/cheques and obtain/issue receipts for transactions to & from Councils, Test depots, client’s where and when applicable
• 25 days holiday and Bank Holidays
• to deliver & collect a range of vehicles to & from clients to a timely schedule, including attending taxi testing and Council appointments
• ensure re-fuelling of all vehicles is in line with company policy
• PLUS your Birthday off
• accurately complete driver timesheets for any task undertaken
• ensure appearance is to a high standard and Company uniform is worn at all times
• ensure health and safety and road legislation is adhered to at all times
• as an award-winning company, here at Proximo we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service
• the successful Vehicle Delivery Driver will have excellent communication skills, good time management, and be able to build a rapport with customers. In return for this, the Vehicle Delivery Driver will receive some great benefits including
• report any issues regarding vehicles, paperwork, licence checks etc… back to the Central Logistics Controller/Regional Manager in an efficient and timely fashion

Requirements

• delivery driver experience: 1 year
• driving: 1 year

Current offers for the position: