PORSCHE RETAIL GROUP

Responsibility

• review customer requirements
• review the customer’s requirements provided by the Service Advisors/Executive, ensuring sufficient information is provided to complete the repair
• ascertaining and ordering the parts required
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• ascertain parts required to resolve the customer issue and order as required
• write up job cards
• ascertain labour operation times for the workshop repair, to support the Service Advisor/Executive in providing an estimate to the customer
• carry out the repair
• carry out the repair in accordance with the workshop manual
• recording time spent as per the warranty process
• write up job cards in a clear and concise manner
• conduct road tests
• carry out a Vehicle Analysis Log on every vehicle
• keep technical and job knowledge up to date
• liaise with all relevant staff to achieve efficiency in both time and material usage
• take ownership for personal development needs
• to record and clock all time spent as per the warranty process
• conduct road tests and be responsible for personal quality control
• protect the customers property by using protective covers at all times
• keep updated with and work within the Insurance Code of Business guidelines for the sale of Approved Warranty and Assistance
• keep technical and job knowledge up to date by participating in educational opportunities, reading manufacturers' publications etc
• deliver an agreed level of service KPI’s to include productivity, efficiency and utilisation
• take ownership for personal development needs in anticipation of Business requirement

Earnings for position vehicle technician

Responsibility

• providing customers with a warm welcome and an individual, exclusive experience aligned to brand values
• following the sales process, values and Treating Customers Fairly , adhering to Sales Targets and other KPI's
• being an advocate of the group and the brand to build customer loyalty and satisfaction, ensuring all customer needs are met
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• qualifying customer needs, collect customer contact details and marketing consent decision
• performing up to date, high quality and accurate appraisals of vehicle part exchanges, obtaining valuations from the Sales Management team
• provide tailored demonstration of product features and use approved presentation methods for add-on products
• completing all sales administration accurately and in a timely manner
• maintaining customer relationships, managing customer issues and continuing to build relationships with 6 monthly follow up calls
• professional use and practice of CitNOW presentations, static demonstrations, pre/post-handover messages, prospecting and renewals
• continually developing your knowledge of Porsche Retail Group products and services
• being proactive in maintaining professional standards of presentation and workplace
• providing updates, explaining the next steps, changes, payment method, part exchange, registration details and arranging delivery dates to ensure customers are prepared for handover

Benefits

• company car
• service car

Earnings for position car sales executive

Responsibility

• advising potential, new and existing customers on which service, or maintenance, may be required to be performed on their vehicle
• processing customer vehicles for service and repair in accordance with the Workshop Standardisation Process
• providing a quality ownership experience at all times whilst achieving Porsche Retail Group targets and working within internal and external compliance frameworks
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• ensure all keys to vehicles on site are processed through the ‘E-tag’ system highlighting any areas of concern to the Service Team Manager
• prepare job cards for future bookings and ensure all relevant information is correct by a pre-call to the customer
• prepare invoices in the Dealer Management Systems from the Integrated Workshop Information System technical ‘write up’ and visual health check report and take payment from the customer
• update your job knowledge by participating in educational opportunities and reading manufacturers' publications
• prepare service and repair estimates as per manufacturer labour operations, advising on routine maintenance / repair services required

Requirements

• 25 days holiday per year plus bank holidays
• option of a VW group vehicle at preferential leasing rates
• private Medical Insurance
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• DC Pension Scheme
• life Insurance
• staff preferential rates
• employee Discounts Programme
• employee Assistance Programme

Earnings for position service advisor

Responsibility

• review the allocation of work booked in by leading the planning meeting and identifying the resources
• ensuring targets set are met and exceeded
• maximising profitability of the Aftersales Department through the sale of labour and parts
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• designing and rolling out initiatives to support performance
• monitor and improve divisional aftersales CSI
• ensure aftersales processes and procedures meet quality requirements
• support dealership Managers with aftersales related issues
• ensure full compliance to manufacturer’s policy regarding recall campaigns making sure all relevant staff are aware
• control and manage facilities standards audit controls and quality checks on vehicles
• identify individual team development needs, utilising a mix of personal/team coaching and formal training
• holding weekly group review meetings with all members in their team and ensure documented in accordance with Porsche Service Dealer Review

Requirements

• solid aftersales experience with an in-depth knowledge of both automotive service and parts operation
• A track record of delivering turnover and net profit growth
• A professional and calm approach with strong management skills
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• the ability to influence change
• strong analytical and problem-solving skills
• previous experience within a management role from a motor trade environment
• confident relationship builder with team and customers at all levels
• able to deliver first class service to achieve company objectives and targets

Benefits

• company car

Earnings for position manager

Responsibility

• process all warranty claims
• warranty claims and account management
• control payment and correlation of warranty account
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• control of warranty account, matching payments with warranty claims
• responsible for final quality control of documentation
• provide Service administration support
• management of documentation filing for audit purposes
• management of warranty parts returns
• creation of job cards
• closure of jobs and management of database
• assist in departmental communication on Technical / Warranty updates
• FCA compliant for selling of regulated insurance products
• completion of department banking
• support in administration for the Aftersales Department
• cover for Service Advisors as required

Requirements

• 25 days holiday per year plus bank holidays
• option of a VW group vehicle at preferential leasing rates
• private Medical Insurance
  Show more +5
• DC Pension Scheme
• life Insurance
• staff preferential rates
• employee Discounts Programme
• employee Assistance Programme

Earnings for position service administrator