hire controller
Responsibility
- we are looking for an experienced hire controller ideally from a tool, plant, access, or any other equipment hire background
- the job role involves
- answering the phone and responding to emails/messages
Show more +12 - dealing with customers at the trade counter
- negotiating with customers over Rates, deposits, transport, damages & disputes
- helping, giving advice, solving problems, and building relationships
- processing orders on our computer system and general administration, including Hire Contracts, Transport notes, damage charges, and workshop job sheets
- as part of a depot-based office team, you will look after our customers and coordinate our service delivery, working closely with our workshop, warehouse and driving teams
- monitoring stock levels and organising equipment transfers from other depots
- organising deliveries and collections into driver schedules/runs
- the ideal candidate will
- have a proven track record of providing great customer service, ideally within the hire industry
- the enthusiasm to learn about our business and range of equipment we supply
- the ability to multi-task, working quickly and accurately under pressure
- A good level of numeracy, literacy, and IT skill
Requirements
- accounting: 1 year
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