PHOENIX LEARNING & CARE HOLDINGS Salary

Rating of the company

SUPPORT HUB UNIT 5 CHINON COURT LOWER MOOR WAY TIVERTON EX16 6SS ENGLAND

TIN: 07899184

Rating of the company

PHOENIX LEARNING & CARE HOLDINGS
Premium profile inactive
Premium profile inactive

Working hours

Responsibility

our Group IT environment is complex and dynamic covering multiple locations across a large geography
supporting and leading in hardware rebuilds for equipment returned to the IT department as faulty or damaged
as we evolve as an organisation there is growing need, demand and dependence on fit for purpose IT systems, devices and processes to allow our front line facing and support service colleagues to deliver the best possible care and support for all those we look after
the IT function supports all the organisation’s IT needs ranging from provision and maintenance of hardware, deployment of software systems, administering and developing our security safeguards in an ever evolving and technically diverse landscape and continually striving to enhance the use and adoption of innovative information technology
be an active and supportive member of the Group’s IT team, working in collaboration and autonomously to meet the needs of the organisation
act as first line response for daily IT requests through the Group’s online helpdesk software and dealing with any queries. Using the helpdesk software to escalate requests or jobs to relevant other IT technicians
keeping abreast of changing legislation in this area and working with the team to change processes or systems to remain compliant
ability to use the Group’s remote access software to manage and deal with basic 1st level jobs and provision of remote support to sites further away from their base location