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PETERSFIELD MUSEUM is looking for employees for positions:
supervisor
supervisor
Salary
salary
Responsibility
to develop the shop’s stock ordering and merchandising, following agreed budgets
to lead in the development and delivery of a wide range of visitor service initiatives aiming to enhance the experience for all visitors
to supervise the operation of the Welcome Desk with optimum staffing levels, ensuring high-quality experience for all visitors. To ensure the Museum and Art Gallery shop is always presented in a well-stocked, attractive and tidy manner
to plan and deliver the monthly Museum and Art Gallery rota for volunteers, ensuring adequate cover is consistently in place
to support visitors with additional needs and to develop our visitor experience offers ensuring all sectors of the community are comfortable and able to use the Museum and Art Gallery, feel welcome and safe, and can fully engage with our facilities
to research and develop brand ranges for the retail offering and to regularly evaluate and adapt the positioning of merchandise, ensuring products are well promoted and rotated to increase retail sales
to supervise and deliver the Museum’s volunteer programme and act as the main point of contact for volunteers, further developing our volunteer programme
this includes visitor experience volunteers, events volunteers, engagement volunteers, collections volunteers and liaison with the Edward Thomas Fellowship regarding requirements for volunteers in the Edward Thomas Centre
Requirements
our Visitor Experience Supervisor will deliver high quality visitor experiences and initiatives at Petersfield Museum and Art Gallery
previous experience in a customer facing and/or focused role
experience of working with and valuing the contribution of volunteers
experience of ticketing systems and/or EPOS software
experience of delivering high quality visitor experience initiatives and strategies for organisations, preferably in the heritage, arts and cultural sectors
experience and understanding of social media platforms and e-marketing tools
knowledge of the vitally important role that excellent visitor service and experience plays in the successful operation of a heritage attraction
experience of working in a gift shop/heritage attraction retail operation