provide excellent customer service to employees, assisting with travel-related inquiries and issues in an efficient, proactive, and empathetic manner
handle emergency situations, such as flight cancellations or travel disruptions, effectively
monitor travel expenses
maintain accurate records of travel bookings and expenses
ensure compliance with company travel policies and regulations
stay up-to-date with industry trends and best practices to improve travel management processes
to take ownership of all aspects of corporate travel, including booking flights, accommodations, and ground transportation, assisting in the application for travel visas and any other immigration requirements dependent on location
be proactive in helping to keep costs down where possible
technical author
Trade
information Design & Documentation
Information Design & Documentation
Responsibility
collaborating closely with other subject-matter experts to gather relevant information to write procedure manuals, technical specifications, and process documentation
gain a comprehensive understanding of our trading application and serve as the subject matter expert
develop and conduct user training programs to ensure efficient and effective use of the applications
provide daily assistance to users of the system across different departments and locations
provide a high level of support on operational issues
provide training to new and existing users
keep up to date with key enhancements and developments and communicate this to end users
perform UAT testing for new releases
Requirements
bachelor’s degree in Data Science, Information Technology, or a related field
A minimum of 2-5 years of experience as a Technical Author &Trainer or a similar role
proficiency in data mapping and data analytics
familiarity with industry standards and practices
firm understanding of SDLC
bespoke experience in providing training to stakeholders and end users
experience in reporting requirement gathering
ability to take ownership of complex situations and mediate between competing interests, personalities, and requirements
it apprentice
Working hours
full-time | Apprenticeship
Language
english
Salary
salary
Education
GCSE or equivalent
Responsibility
being the first point of contact handling incoming enqueries over the phone, email or chat, supporting a varied user-pool
respond to enquiries from clients and help them resolve any hardware and/or software problems
support users in the use of computer equipment as and when needed
take ownership of user problems and be proactive when dealing with user issues, explaining possible solutions to them
produce any follow-up actions and escalate as necessary within the business
to allocate more complex service issues to the 2nd Line IT Engineers
provide any supporting reports to stakeholders as and when required
Requirements
have a good understanding of general IT, Windows 10/11 and hardware
you will need to be within a commutable distance to the office location listed
have a basic understanding of networking voice and data communications
team working and good analytical skills
have a sympathetic and understanding approach to all service users
ideally to have worked in a customer-facing role
contracts manager
Responsibility
DEPARTMENT/TEAM: Legal
LOCATION: London
ensure the Contracts function operates in best in class capacity which exceeds accepted best industry practice and is consistent with all internal and external audit requirements
Contract type
creating sale contracts and reviewing incoming purchase contracts in a timely manner
coordinate prompt resolution of any deal entry discrepancies / exceptions with internal stakeholders
resolve contractual disputes with counterparties, liaising with Legal Affairs as necessary
review third party general terms and conditions and recommend amendments
assist and advise the trading teams in negotiating more complex, bespoke contractual arrangements
management of team and workload
review all tenders prior to bid submission ensuring traders are fully aware of the terms the company would be contracted to in the event of a successful bid
senior infrastructure engineer
Responsibility
maintenance and support of the Windows server environment
maintenance and support of Microsoft Exchange server
day-to-day Management of core infrastructure
monitor live environment through internal monitoring systems keeping both hardware and software running
in conjunction with relevant support company manage and maintain network switches and firewalls
ensuring all IT infrastructure documentation is maintained and kept up to date
assist with planning and delivery of all IT infrastructure related projects
assist with cyber security hardening projects
Requirements
essential
strong understanding and experience managing on-premise and cloud infrastructure
strong understanding of Windows Server OS , and experience of administering, managing and maintaining AD, DHCP, DNS and Group Policy
strong understanding and experience working with virtualization platforms, including VMWare and Citrix XenApp
strong understanding of, and experience of managing Exchange Server and Exchange Online
good practical understanding of networking
strong understanding of cloud technologies
good understanding of remote access technologies
team leader
Responsibility
service Desk Management and reporting
setting up Service Desk tools to ensure they appropriately meet the organisations support and reporting requirements
design and implement an appropriate triage process to appropriately manage our support calls. As well as helping to specify SLA’s
communicate the application support policies, procedures, and SLA to the relevant parties
monitor and review service levels
ensure calls are dealt with appropriately within agreed SLA’s
incident Management / Change Management /
formulate a problem solving and decision-making approach to handle issues for a given issue or project
Requirements
knowledge of Bunker Industry or Trading or Financial Services Industry – System Training Experience
strong analytical skills
degree in Computer Science / Information Systems or equivalent
excellent troubleshooting and problem-solving skills with good attention to detail
ability to think logically and be proactive
ability to work as part of a team and on own initiative in a constructive manner
flexible and self-motivated
experience producing information systems training documentation
product manager
Language
english
Responsibility
leading a team of Product Control Analysts based in London, managing priorities and resource requirements
daily broker reconciliation and checks to ensure the trading system is accurate and up to date
close liaison with hedging desk traders and physical controllers in contract locations to ensure data is accurate and timely
owning the month-end and quarter-end processes, including accountability for ensuring that Product Control outputs are compliant with accounting standards and policies
escalation point for trading limit breaches and other significant financial issues and incidents
attracting, developing, performance managing and retaining staff to maintain a consistently high level of expertise within the team; this includes annual performance and development reviews
help to implement process and system improvements to streamline activities performed by core team and enable increased focus on results analysis
responsibility for the preparation and production of the daily P&L reporting process for all hedging activities and timely provision of monthly key performance indicators to enable the business team to understand and manage commercial & trading performance, including daily volumetric exposure, P&L reporting, analysis, limit monitoring and monthly MI to MA reconciliations
Requirements
essential
subject Matter Expert in accounting and reporting
previous management experience and a track record of successfully leading and motivating a high performing team; Leadership experience
strong IT/IS skills and aptitude, experience of driving IT/IS system improvements
able to take, and maintain an independent approach and challenge where appropriate
strong verbal and written communication skills, ability to communicate complex issues simply
extensive Commodity Product Control experience; a deep understanding of trading concepts and exposure and the key controls required to support a trading business
good interpersonal skills and a team player, able to build strong working relationships within, and across, teams internationally
company secretary
Language
spanish
Responsibility
coordinating and ensuring corporate secretarial compliance for all Peninsula entities across the world in a timely manner
arranging powers of attorney for Peninsula entities
coordinating the execution and certification of documents as well as other notarisation/apostilling requirements
working with external corporate services’ firms or law firms in various jurisdictions to complete incoming corporate secretarial compliance requirements
reviewing and completing KYC requests for the legal team and other key departments across Peninsula in various offices across the world
assisting the legal team and other key departments with the opening, KYC compliance and maintenance of bank accounts
maintaining up-to-date records including physical/electronic files and spreadsheets in relation to corporate compliance and other similar matters
working with third parties and Peninsula’s authorised signatories to ensure corporate compliance documents and KYC forms are correctly executed and circulated to the relevant parties
Requirements
chartered Governance Qualifying Programme or international equivalent; or
law degree or international equivalent
essential
extremely organised and highly motivated
ability to work under pressure and time-sensitive deadlines and working on own initiative
strong communication skills both verbally and written, communicate clearly and appropriately
skilled at building and maintaining excellent working relationships in the team and the wider organisation
good knowledge of company law and governance
paralegal
Language
spanish
Responsibility
support the Legal team with legal and regulatory research, assisting in interpreting and applying regulatory requirements across jurisdictions
maintain accurate and up-to-date company documentation for audits and regulatory reviews
maintain records and documentation related to regulatory compliance
assist in drafting and updating compliance policies and procedures
monitor regulatory developments and report on their impact to business processes
manage the review and completion of KYC and external stakeholder’s due diligence requests for any and of the group’s related entities worldwide
assist with the group’s corporate governance, ensuring compliance with its legal obligations, including drafting and reviewing board minutes, assisting with various company filings and coordinating director’s signatures
assist with the review, analysis and summaries of a wide range of commercial agreements, including non-disclosure agreements , parent company guarantees , general terms and conditions and sale and purchase agreements
Requirements
bachelor’s degree in Law, Business or related field