PENINSULA

Responsibility

• provide excellent customer service to employees, assisting with travel-related inquiries and issues in an efficient, proactive, and empathetic manner
• handle emergency situations, such as flight cancellations or travel disruptions, effectively
• monitor travel expenses
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• maintain accurate records of travel bookings and expenses
• ensure compliance with company travel policies and regulations
• stay up-to-date with industry trends and best practices to improve travel management processes
• to take ownership of all aspects of corporate travel, including booking flights, accommodations, and ground transportation, assisting in the application for travel visas and any other immigration requirements dependent on location
• be proactive in helping to keep costs down where possible
• at times, there is a need to provide out of hours support and assistance including weekends and bank holidays on rotation

Earnings for position manager

Responsibility

• collaborating closely with other subject-matter experts to gather relevant information to write procedure manuals, technical specifications, and process documentation
• gain a comprehensive understanding of our trading application and serve as the subject matter expert
• develop and conduct user training programs to ensure efficient and effective use of the applications
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• provide daily assistance to users of the system across different departments and locations
• provide a high level of support on operational issues
• provide training to new and existing users
• keep up to date with key enhancements and developments and communicate this to end users
• perform UAT testing for new releases
• assist in ad hoc business needs
• work with the Head of Application Support to monitor application usage, identify knowledge gaps, and report on areas for user education to optimise effectiveness
• master and simplifying application complexities for clear engaging documentation
• participate in documentation planning with product teams and other partners to define writing projects and determine priorities in real time
• evaluate current content and develop innovative methods for improvement

Requirements

• bachelor’s degree in Data Science, Information Technology, or a related field
• A minimum of 2-5 years of experience as a Technical Author &Trainer or a similar role
• proficiency in data mapping and data analytics
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• familiarity with industry standards and practices
• firm understanding of SDLC
• bespoke experience in providing training to stakeholders and end users
• experience in reporting requirement gathering
• ability to take ownership of complex situations and mediate between competing interests, personalities, and requirements
• analysing and determining the root cause of recurring issues related to data accuracy
• logical thinking ability, proactive attitude, and the capacity to work both independently and as part of a team
• experience with using and documenting bespoke applications and the ability to become a subject matter expert for the application within a short period of time
• experience with using ITSM tools such as Service Desk Plus, Service Now or Zendesk
• strong work ethic and personal accountability

Trade

• information Design & Documentation
• Information Design & Documentation

Responsibility

• being the first point of contact handling incoming enqueries over the phone, email or chat, supporting a varied user-pool
• respond to enquiries from clients and help them resolve any hardware and/or software problems
• support users in the use of computer equipment as and when needed
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• take ownership of user problems and be proactive when dealing with user issues, explaining possible solutions to them
• produce any follow-up actions and escalate as necessary within the business
• to allocate more complex service issues to the 2nd Line IT Engineers
• provide any supporting reports to stakeholders as and when required

Requirements

• have a good understanding of general IT, Windows 10/11 and hardware
• you will need to be within a commutable distance to the office location listed
• have a basic understanding of networking voice and data communications
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• team working and good analytical skills
• have a sympathetic and understanding approach to all service users
• ideally to have worked in a customer-facing role

Responsibility

• coordinating and ensuring corporate secretarial compliance for all Peninsula entities across the world in a timely manner
• arranging powers of attorney for Peninsula entities
• coordinating the execution and certification of documents as well as other notarisation/apostilling requirements
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• working with external corporate services’ firms or law firms in various jurisdictions to complete incoming corporate secretarial compliance requirements
• reviewing and completing KYC requests for the legal team and other key departments across Peninsula in various offices across the world
• assisting the legal team and other key departments with the opening, KYC compliance and maintenance of bank accounts
• maintaining up-to-date records including physical/electronic files and spreadsheets in relation to corporate compliance and other similar matters
• working with third parties and Peninsula’s authorised signatories to ensure corporate compliance documents and KYC forms are correctly executed and circulated to the relevant parties
• drafting corporate documentation and forms such as board minutes and editing for quality, consistency and content
• coordinating and supervising the execution of Board Meetings and AGMs where necessary
• supporting the legal team with other general administrative duties where necessary

Requirements

• chartered Governance Qualifying Programme or international equivalent; or
• law degree or international equivalent
• essential
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• extremely organised and highly motivated
• ability to work under pressure and time-sensitive deadlines and working on own initiative
• strong communication skills both verbally and written, communicate clearly and appropriately
• skilled at building and maintaining excellent working relationships in the team and the wider organisation
• good knowledge of company law and governance
• company Secretary or corporate paralegal experience
• desirable

Earnings for position sales executive