Still sending out scam renewal notices in my deceased father's name and failed to refund an unauthorised payment last year despite having promised to when challenged. Told they couldn't be persued by financial sercices as not actually an insurance company! Lowest of the low.
PD-FIX cold-called my 95 yr-old father-in-law, telling him his kitchen appliance cover had expired and that he needs to renew it. Unfortunately, he did, and ever since, they have dipped into his account and taken around £160-180 at a time. After lengthy phone calls and all kinds of excuses, they eventually send a refund cheque but then continue to set up a fresh direct debit in the hope that it won't get noticed before it's paid. I have an LPA so I can check his bank account and cancel the DDs as they arise. We also got him a truecall Secure call screener which ONLY lets through trusted numbers. £115 but worth its weight in gold. Father-in-law would get one to two scam calls A DAY, if it were not for this.
I hope the get shut down. I was lucky … I got a £530 refund for money they had taken from my account without consent. I was assured that my name had been wiped from their records. Surprise, surprise, I got another two Renewal Notices which I got my bank to cancel before the money was taken. I have now received yet another renewal notice for a contract which was never in existence in the first place.
I have been told the only way I can stop this is to change my bank account! That is ridiculous. I intend to take this to my MP and see what else can be done. Luckily I am quite capable at the moment of sorting this out myself but there are many who can’t. They have to be stopped. By the way, don’t waste your time trying to phone them, they don’t answer the phone (“this persons mailbox is full”) or respond to emails. This has been going on since 2022 ….
Getting scammed by this company was the worst nightmare that happened to me early this year. I wish I had done enough research before engaging. Maybe the situation with them would have been different. I was so naïve and did not have enough information I needed to know about the whole online investing scenario. I will not wish my experience upon anyone because it was such a roller coaster one, I am just happy I was eventually able to recover my lost funds through a reliable source I am open to share with anyone who might have been a victim of this Ponzi scheme
tracy wang (at) gmail . com
WhatsApp +1~{305}~347~93~02.
This company continues to call me even though I have never taken out any kind of insurance with them especially not for 3 kitchen appliances,they have taken money from my bank account with a direct debit which I have never agreed too,last week I received a call from them and I was so upset my friend took over the call and told them to remove me from their list as they shouldn’t even be calling me as I am on the TPS register and then today I received a renewal policy confirmation I checked my bank and there it was in my direct debits a payment set up under ‘home payments’ for £185 which I cancelled and contacted my bank about,I am now getting sick of these scummy scammers taking money from my account with no authorisation from myself,how do they do this??
I am a 57 year old disabled woman living on PIP payments and cannot afford for these greedy people thinking it’s ok to do this. I am at the end of my tether as to where or who I can report these people too!!
Terrible experience! Stealing money from deceased elderly persons bank account, when informed over a year earlier they had passed away! Disgusting Do not sign up for any plumbing and drainage insurance unless you want to pay it to them forever!
If I could rate this company 0 stars I would! Jamie Mason who is the Director of this company has no qualms about stealing from elderly deceased persons accounts! He took £185 for plumbing and drainage insurance from my deceased mothers joint bank account, despite me informing them she had died and providing a copy of her death certificate as proof! A year later, PDF took the same amount out her account obviously on automatic renewal. Her husband (my stepfather) was in a care home and last year they automatically took £185 out of his account for an empty house. They did refund this after I complained - then a few days later again removed £185 out of his account - maybe they thought I wouldn’t notice as POA! Despite promises from them in numerous emails and a phone call that they would send me a cheque in refund they haven’t. They have obviously no qualms about stealing money from deceased elderly persons accounts. Shame on you Mr Mason! Let’s hope your plumbing and drainage work isn’t as shoddy as your financial dealings! Only consolation is now my mum and stepdads account is closed he won’t be able to automatically steal another amount in December
(deleted by the administrator). Sets up direct debits on her account that she has not authorised. Even though she is now in a nursing home, they continue to set them up every few months.
Another Letter!!
This is the 3rd time now I have received a policy from this company for plumbing/drainage whatever it is they do!
Once they even took a payment they set up through my bank! How?
I’ve never EVER dealt with them.
I’ve emailed them as don’t answer the phone!
I’m taking this further, I’m sick of them!
I’m sure dodging there books or something that’s why innocent people like me and anyone else get conned out of money through our banks!
I’ve also had a terrible experience with this company (see my review). Don’t touch with a barge pole!
My parents (who are both deceased) have had money taken out of their account on 3 occasions which was not needed. They are a terrible company to deal with - Jamie Mason who is down as a Director of this company should be ashamed of himself for breaking Direct Debit Guarantee rules
They continually set up direct debits on my mum’s account without authorisation-for services she doesn’t need. They have been doing it for four years to my knowledge.
They have been doing the same thing under various company guises over the last five years to a vulnerable relative - once they have your bank account details they can set up a DD .. if they can collect on it before it is cancelled its like free money .. and the bank will reimburse you under the Direct Debit Guarantee scheme but they don’t seem to make any attempt to reclaim the funds from the company .. so it just gets written off in the Banks accounts.
The only option is to change bank accounts …
PS they’ve rebranded as B4You so beware for your relatives!
Absolute scam...scum firm..Trying to scam my 87 year old mum.If I could get hold of them...
They set up direct debits for an unsolicited appliance repair policy by hounding my sick elderly sister. Took a while but finally got it cancelled. A year on (my sister has now passed) they sent out a renewal letter as though the policy was still in existence.
They are obviously using unscrupulous marketing tactics preying on the sick and elderly. STAY AWAY from this company.
His findings correspond with my own
And mine they are an appalling company praying on the vulnerable
They have been taking money from my elderly aunts bank since 2023 amounting to thousands .They set up direct debits. This has been reported to the fraud department but they still seem to be able to take by setting up new direct debits.Why cant these people be stopped.
Constantly phoning my mother who is 90 and has some signs of dementia.
She is with the telephone preference service so they shouldn´t be calling, but they do.
Had to lodge another dispute with the bank this evening. I think it is now time to take legal action, not bothering with the monkey I´m going straight to the organ grinder at Companies House.
Jamie MASON, your the company director, perhaps you would like to comment.
Taking money from dementia suffering mother in law These people have no shame.
These people target elderly, absolutely disgusting. Like many, keep cancelling but they then say you owe us for the coming year. The fact that this is a council house doesnt interest them. Avoid at all costs.
Could you share your personal experience? What exactly happened that led you to form such a negative opinion about this company? It's horrifying to hear that they may target the elderly.
Allegedly had a policy which covered 3 kitchen appliances. Policy was in husband’s name. He passed away suddenly in February. In March the fridge freezer broke. I called PDF up, told them my husband had passed. They said policy would be cancelled. I argued that we had paid a year in advance to no avail. They pretty much said it wasn’t their fault my husband passed (true, but not helpful)and they would amend records. Today I received a renewal in my husbands name saying thank you for choosing to renew again I have called and emailed repeatedly but no joy. I will take it up with my bank so they do not take the £200 renewal when they couldn’t even honour the last one. Is this company for real?
DO NOT USE - took money from account of elderly person and despite numerous phone calls and emails and promises of money to be returned - NOTHING
That sounds terrible! How many times has this happened? Did you contact the bank to block further withdrawals?
They target vunerable old people, reported them once, but looks like I need to report them again. Disgusting
Where did you report it last time? Were there no actions taken?
What an awful bunch of scammers. This lot continually hound my Mum (73 with very progressed dementia) with letters about cover she has never requested and continually set up direct debits and take money from her. Real wankers
Have you considered reporting this to the appropriate authorities to stop this unfair practice and ensure your Mum's well-being? This behavior is completely unacceptable.
This company is an absolute scam. I have a policy running with them on 3 appliances through the end of May. I have an issue with one of the insured appliances and I wrote them several emails with no reply, called and had someone assure me they had my email and would respond shortly, and since then (months ago) I've emailed and called over a dozen times with no response. They stole £150 for annual coverage and now are providing absolutely no service!
took mony out of my bank after id cancelled the policy 2 years ago and i can not get a refund
Was it a bigger amount of money? Maybe you should think about reporting it somewhere? Or maybe you already did that and you are still waiting... 2 years seem crazy
PD-Fix are scammers targeting vulnerable people.
What do you mean by scammers? They don't provide the service you pay for? If you could tell me more, that would be great....
They are constantly taking direct debits from my mum’s account for white good cover which she hasn’t asked for and doesn’t need. Their email address doesn’t work.
Had the same experience- reported to the bank and trading standards but they just continue doing it.
Where do managers motivate employees better, at PD-FIX or DOMEX?
Do you recommend Other service activities services? Who among you can help?
Do you know if PD-FIX is currently open for applications?