service manager
3 the last 100 days, recently 2023-05-30
Responsibility
- support and lead the Engineers, Service and Repair Team
- support and lead the Service and Repair Team
- managing, training and developing the Engineers, Service and Repair Team
Show more +17 - managing & Training the Service and Repair Team
- where required, interact with customers via telephone and email to provide information and service and maintenance related assistance
- co-ordinating and planning engineers’ routes and scheduling service repairs and call outs in line with company agreements and KPI’s
- follow internal procedures to efficiently record and maintain database information
- ensure productivity standards, KPI’s and goals are met whilst maintaining the highest level of customer service
- ensure producitivity standards, KPI’s and goals are met whilst maintaining the highest level of customer service
- we are seeking forward-thinking and highly motivated individual with good management and leadership skills, previous experience of working in a service & repairs, experience of managing a team of engineers, effective communication skills, a creative problem- solving ability, a people- first attitude, and a hunger for growing the business
- we are seeking forward-thinking and highly motivated individual with good management and leadership skills, previous experience of working in a service & repairs, effective communication skills, a creative problem- solving ability, a people- first attitude, and a hunger for growing the business
- we are seeking forward-thinking and highly motivated individual with good management and leadership skills, effective communication skills, a creative problem- solving ability, a people- first attitude, and a hunger for growing the business
- liaise with company departments to ensure that all customer experience are of the highest standard
- onboarding and training new employees
- monitor the daily workloads of team members and make adjustments to ensure adequate coverage and that correct procedures are followed. Identify system and workflow improvements to enhance the team’s efficiency
- use computer systems to track, gather information, and/or troubleshoot customer issues
- refer unsolved customer issues to designated departments or supervisor for resolution
- drive efficiencies and continuous Improvement
- drive efficiencies & Continuous Improvement
- identify areas to generate additional revenue and implement the necessary procedures to achieve this
Requirements
- minimum 5 years experience within a service and repairs team
- minimum 5 Years Customer Service Experience ideally within a service and repairs team
- minimum 2 Years Managerial Experience
Show more +11 - proven track record of maintaining high levels of customer satisfaction
- strong Computer Literacy
- excellent verbal and written communication skills
- high level of attention to detail
- able to work on own initiative
- service & Repair: 5 years
- customer Service: 5 years
- reliable
- team Player
- ability to learn quickly
- ability to work well under pressure
Salary in other companies in the position service manager
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| FRYERMILES RECRUITMENT | 11000 £ | 9500 £ 14000 £ |
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| REMIT RESOURCES | 10000 £ | 9500 £ 14000 £ |
| HEAD HUNTER RESOURCING | 10000 £ | 9500 £ 14000 £ |
| FRUITION IT SOLUTIONS | 10000 £ | 9500 £ 14000 £ |
| SYNAPRI | 10000 £ | 9500 £ 14000 £ |
| SQUARE ONE PHARMA RESOURCES | 9500 £ | 9500 £ 14000 £ |
| ACCESS COMPUTER CONSULTING PLC | 9500 £ | 9500 £ 14000 £ |