ORANGE CONNEX LOGISTICS UK in London Salary
111 POWER ROAD THE LIGHT BOX SUITE 147 LONDON W4 5PY ENGLAND
TIN: 13433734
ORANGE CONNEX LOGISTICS UK Premium profile inactive Premium profile inactive
Earnings on positions in ORANGE CONNEX LOGISTICS UK
ORANGE CONNEX LOGISTICS UK is looking for employees for positions:
customer service manager
Language
- english
Working hours
- full-time
Requirements
- over 5 years of experience in the customer service sector, preferably with e-commerce fulfillment experience or the logistics industry
- multinational company work and cross-cultural communication experience
- good customer center related software operation skills and related resource planning tools
- good training, coaching and personnel management experience
- strong communication and coordination skills
- strong KPI management and project management capabilities
- analytical & problem-solving capability
- detail focus and excellent teamwork spirit
Responsibility
- monitor and drive the KPI & performance through evaluation system of the local customer service center
- standardize customer service daily ticketing process including various work order classification
- establish and maintain customer service knowledge database and training standard, including seller manual, training materials, FAQs & etc
- build up local customer service center based on business plan and approved budget
- ensuring that customer enquiries are met with timely, accurate and appropriate responses
- collaborate with cross-functional departments to improve continuous internal & external customer experience
- implement configuration in fulfillment customer service system and suitable customer service management tools according to the standards and KPIs set by the business
- attend and participate in client meetings
Earnings on positions in ORANGE CONNEX LOGISTICS UK
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2958 £