ORACLE DENTAL

Responsibility

• this is an exciting opportunity for someone eager to start a career in dental nursing
• based in a friendly practice in Shrewsbury
• the role will involve providing chairside support to dental professionals and providing a high level of oral health care to patients
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• assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
• proving patients with a high level of care
• during the Dental Nurse Apprenticeship you will receive ongoing support, development and training to equip you with the skills and knowledge required to become a qualified dental nurse and have a successful career in dental nursing
• setting up and cleaning surgery
• sterilising instruments
• updating patient records
• maintaining equipment
• preparing instruments and materials for various treatments
• adhering to practice policies and procedures
• to distribute and collect post internally, and to send and record of external post
• to ensure adequate stock levels are maintained and that material has not expired using a rotational system
• to monitor the levels of stationery and order as required
• to ensure that the correct clean instruments and equipment; x-rays, record cards or electronic records are available to the clinician prior to treatment

Requirements

• must have an active GDC number
• must be a good team member to work flexibly with a very happy and capable dental team
• to take appropriate responsibility, where necessary, to ensure the Clinic’s strategies and objectives are achieved and contribute to the smooth running of the dental clinic
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• dental assisting: 1 year
• to follow Health and Safety instructions in accordance with clinic procedures within the place of work and to be responsible for your own Health and Safety within the workplace
• dental assisting: 2 years
• dental Nursing: 1 year
• to undertake other duties to meet the changing needs and priorities of the Dental Clinic, as determined by your manager and in accordance with the grade of the post
• to maintain and extend a good working up-to-date knowledge of dental procedures and to identify areas of personal development to ensure high standards are achieved and CPD is achieved
• job Types: Full-time, Permanent
• reference ID: DN

Responsibility

• to be fully aware of all staff’s duties and responsibilities
• lead the practice team in the provision of dental care services to patients and the clinical aspect of our training courses
• recruitment and retention of clinical staff
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• working alongside our centralised patient bookings team and business development manager
• work with the Clinical Team, and other internal departments to ensure the dental practices remain compliant with the General Dental Council and CQC guidelines, to ensure the delivery of first-class patient care and education to dentists

Requirements

• clinical dental experience
• be able to demonstrate Leadership experience
• dental Practice management: 2 years
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• dental Practice Management: 2 or more years

Earnings for position operations manager

Responsibility

• provide ongoing training to Customer Care, focusing on improving patient experience, revenue and performance
• manage the fulfilment of customer service activity – call handling, quotations, sales/orders, loan/rental, billing, credits and invoice queries
• provide support for Customer Service Advisors and Administrators to fulfil activity and resolve issues
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• consistently deliver the best possible customer experience through quality customer service
• deliver against business metrics and proactively engage with additional customer service work
• support and contribute towards achievement of continual improvement culture through participation in projects and process improvements
• recruit, lead, motivate, educate, mentor, and train a performance lead team of customer service employees to deliver the best possible outcomes at all times
• manage internal stakeholders and be proactive

Requirements

• previous healthcare/ dental exposure is desirable
• experience in a sales / customer services environment is essential
• you will possess first class communication skills, with the ability to develop strong relationships with both internal and external contacts
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• A proven track record of coaching and developing teams and a passion for continuous improvement
• any previous project management exposure would be a benefit
• management: 1 year
• customer Service: 1 year

Responsibility

• daily takings report
• earnings by Provider report
• treatment Performed Report by Dentist
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• dentist Pay
• monitor staff time management/workload/discipline and address any anomalies/issues
• end of Day Reporting
• invoice Authorisation
• ensure that Practice Websites and collateral are up to date
• recommend, monitor and control the use of resources across the company
• check all invoices sent to the clinic and sign to authorise for payment when received
• ensure facilities are clean, well maintained and fit for purpose
• assist in the recruitment and selection of staff in line with the agreed resource plan
• archiving
• keep up to date with sister companies products and services, identify and support cross referrals
• during times of absence, such as holidays, all staff are expected to delegate urgent and important duties to another competent staff member
• ensure that references are completed for new staff
• ensure that all New starter documentation is completed and submitted
• participate in induction programme for new starters including providing advice, demonstrating best practice and workplace routines
• stock Take
• ensure that Website and Collateral are up to date
• comply with all IT policies and procedures as outlined in the Staff Handbook
• perform other related duties within ability that will help maintain a high standard of patient care
• ensure that all Clinician details are up to date and uploaded onto E-days
• regularly seek, monitor and evaluate patient feedback and suggest appropriate improvements
• oversee practice payment reporting, be responsible for monitoring bad debts and ensuring systems are followed to monitor and recover debts when appropriate
• ensure all financial archiving is complete and brought to HO
• updated as and when

Requirements

• offer Letter
• contract of Employment
• new Starter Form
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• identification
• P45 or HMRC Check list
• inoculation certificates
• any leavers should be notified through the HR email as well as contacting ND directly
• ensure that all payroll information is submitted by monthly deadline
• managment: 1 year

Requirements

• dentistry: 5 years