Salary at OBABY

Responsibility

• ensure the smooth running of Business Operations, with ultimate accountability for inventory flow, the fulfilment of orders and post purchase customer experience
• quality control - driving improvements to quality aiding customer satisfaction and reduce faults/returns. Review inspection reports to confirm shipment of goods from manufacturer
• acts as the key operational lead, and escalation point for all cross-functional ops work streams, including warehouse, customer experience, quality control and sales office dispatch teams

Requirements

• operations management: 5 years

Earnings for position operations manager

Responsibility

• obaby Ltd
• is a long established, renowned brand in the UK nursery furniture and baby products industry
• we are committed to constant growth, new partnerships and have grand plans for the future
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• order entry and processing for orders received via email and various EDI portals
• answer emails and phone calls
• arrange deliveries via various couriers
• update customers with tracking information
• keep customers up to date with delivery dates and stock availability
• independently owned and proud of our roots we are one of the leading brands in a highly competitive baby and nursery market
• learn and retain product knowledge, policies and services
• all of our products are designed in house in the UK and we are no stranger to picking up awards for our innovative, stylish and practical collections
• perform basic relationship management with customers
• about the role
• basic admin duties
• obaby is part of some of the most important milestones in a parent and child’s life, constantly aiming to bring our customers the originality and reliability they deserve
• position:Sales Administrator
• location: Kirton in Lindsay
• job type: Full time, Permanent
• start date: ASAP
• the Sales Administrator is a critical member of the company’s admin team. You will be responsible for day to day order entry and despatch, whilst maintaining strong relationships with our clients

Requirements

• excellent communication skills, both written and verbal
• customer focused
• problem solving
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• work well under pressure while maintaining a positive attitude and providing excellent customer service
• use in Orderwise or a similar order management system and customer service portals
• work independently and as part of a team

Responsibility

• identify ways to reduce waste and increase efficiency
• ensuring packaging policy is met to ensure safe delivery of items

Requirements

• nursery industry, children’s products or furniture experience preferred but not essential for the right candidate
• able to analyse large data sets to identify themes, risks and make recommendations for improvements
• practically and commercially minded
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• assertive and willing to push ideas for improvement
• A can-do attitude
• confident, pro-active, approachable, and happy to turn your hand to anything required
• hardworking, conscientious and take pride in your work
• analytical, with meticulous attention to detail
• happy to work to tight deadlines
• A high degree of self-motivation and drive
• A team player
• excellent written and verbal communication skills

Responsibility

• ensure invoices are paid on time
• allocate customer payments including major self-billing accounts
• ensure accounts and orders are put on hold to reflect any overdue invoices
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• monitor customer account activity and credit limits
• answer emails and phone calls
• basic admin duties

Requirements

• excellent verbal and written communication skills
• ability to achieve the required outcome
• work under pressure while maintaining a positive attitude and providing excellent customer service
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• previous experience within similar role